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Definition update failed.

Odpovědět Definition update failed.

  • 21. května 2012 14:48
     
     
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    Hi,

     We are running with FEP2010 integrated with SCCM 2007....Clients are managed through console and definition updates are pushing thro' WSUS server...Few clients are getting error when receiving update, this error happens when we do manual definition update in client machines....The error was "virus and spyware definition status - connection failed"

    I checked client logs no errors we identified.

    Please direct us to resolve the issue at earliest.

     

     

Všechny reakce

  • 21. května 2012 15:55
     
     
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    This is probably happening because when you click the "update" button in the FEP client, it always goes directly to the Internet (microsoft.com) to download the definitions. There's no way for the FEP client to initiate an update from SCCM or WSUS; they can only scan the machine to see that an update is needed and then push it down - a one-way communication. So, if you don't have Internet/microsoft.com enabled as a fallback update location, it will always fail. Also, if your firewall/proxy is blocking traffic to microsoft.com, you would get an error as well.
     
  • 22. května 2012 9:19
     
     
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    But still systems are able to connect microsoft.com...advise me any check needs to perform in SCCM os WSUS end.

    Can any one share the steps to trouble shoot on this issue

     
  • 24. května 2012 6:47
    Moderátor
     
     Odpovědět
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    Hi,

    Thank you for the post.

    Please read this similar thread and windowsupdate.log to troubleshooting.
    http://social.technet.microsoft.com/Forums/en-US/FCSNext/thread/ce98e31b-7e7a-4ca9-a64d-8c57c02f75ce/#bc4eaf4d-8280-449e-8c92-7b74130e057f
    http://support.microsoft.com/kb/902093

    If there are more inquiries on this issue, please feel free to let us know.

    Regards

    Rick Tan

    TechNet Community Support