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notification in SCSM problem management

Answered notification in SCSM problem management

  • 12. března 2012 17:54
     
     
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    Hi, I am using SCSM2010 SP1 CU3; is there a way to setup workflow to send email notification when an analyst assigned to a Problem (not an incident)?

    Thanks,

    Patrick

    Patrick Zhang

     

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  • 12. března 2012 18:41
     
     
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    Hi Patrick:

     There isn't a workflow configuration for Problems, but you can set a Queue with the Problem class and configure a Subscription.

     If you need more details, just tell me.

    Regards,

    Felipe Román http://feliperoman.wordpress.com

     
  • 12. března 2012 19:09
     
     
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    Thanks, Felipe; I think I understand your general concept, just that I think subscription can only allow you to send notification to affected user? but in Problem, there is no affected user, and all I want is to notify "Assigned To" when a problem is assigned to them.

    Thanks for any more details!

    Patrick

    Patrick Zhang

     
  • 12. března 2012 19:24
     
     
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    Patrick:
     The subscription allow you to send notifications to any person you want. No the "Affected User" or "Assigned To".
     With the console interface, I think there is no way to send the notification to the "Assigned To", because you have to set a "static" recipient.
     Tell me If I'm clear about this.
     Maybe, there is a way to develop a custom workflow, to achieve what you want. But, I can't guide you on that.
    Regards,

    Felipe Román http://feliperoman.wordpress.com

     
  • 13. března 2012 0:31
     
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    Workflows for the Problem class cannot be added via the console. Therefore, to setup a notification on Problem assignment to the assignee requires a custom workflow.This MP will send a notification to the assignee of a Problem when this value changes

    http://gallery.technet.microsoft.com/Problem-Assignment-Changes-8158cd13

    Also check

    http://www.bctechnet.com/custom-notification-workflow-on-work-item-assignment/

    http://scsmsource.blogspot.com/2011/04/work-item-assignmentreassignment.html

    Mohamed Fawzi | http://fawzi.wordpress.com