Lync contacts not syncing for one user
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20. prosince 2011 9:05
Hello,
i really don´t have any idea for this:
I have one customers and he is not able to see his contacts in lync when he is searching for.
Is there a limitation? Because he have 18thousand contacts and he is only able to see suggested contacts which there are only 600 suggested contacts.
Thanks for help.
greetz dao
Všechny reakce
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21. prosince 2011 9:48Moderátor
Hi Greetz,
Do you let your customer have a try the following solution?
1, Sign out the lync client.
2, Delete files named GalContacts.db and GalContacts.db.idx (you may notice the date stamp on these to be out of date) in the following Path
windows 7: %USERPROFILE%\AppData\Local\Microsoft\Communicator\sip_username@sipdomain
Windows XP: %userprofile%\Local Settings\Application Data\Microsoft\Communicator\sip_\
3, Add the following entry to the clients registry:
32Bit Clients:
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator]
ldquo;GalDownloadInitialDelay”=dword:0000000064bit Clients:
HKEY_CURRENT_USER\Software\Wow6432Node\Policies\Microsoft\Communicator]
“GalDownloadInitialDelay”=dword:000000004, Sign back into Lync (it may take a few moments to recreate the GALContacts files again)
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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21. prosince 2011 10:19
Hi Sean,
I deleted the .db+db.idx as you suggested.
I also added the registrykeys as you suggested, they were not present at all no subkey were present, i added first the keys and after the subkey and dwords.
It is still the same, after it recreated the db+db.idx after i rebooted and signed in again, i only find suggested contacts which there are only 600, but the most important the contacts lync is still nothing finding anything....
more suggestions would be great, thank you!
greetz dao -
22. prosince 2011 8:25Moderátor
Hi Greetz,
I want to clarify something:
Do you mean the customer has 18 thousand in his contact groups?
The maximum number of contacts in lync client is 1000. You can use cmdlet Set-CsClientPolicy -MaximumNumberOfContacts to change the value.
About set-csclientpolicy, please read the following article: http://technet.microsoft.com/en-us/library/gg398300.aspx
About the search results in lync client, only first 50 results show by design. So you suggest customer had better to use firest name, middle name and last name to search contacts.
The following post is about lync client search, please have a reference:
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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22. prosince 2011 12:51
Hi Sean,
thank you. I tried it, now it is on 25000, but its still the same issue, lync only shows me suggested contacts for this user?
how can i fix this?
greetz dao
- Upravený Daniel Ovadia 22. prosince 2011 13:17
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26. prosince 2011 4:50Moderátor
HI Greetz,
The Maximum number of contacts still is 1000, even though you assign a number more than 1000.
The suggested contacts are contacts which exist in your lync client contact groups. Do you mean you just can get result of the contacts which are in your contacts group when you search, and you can not search out the contacts which do not exist in your contact group?
If yes, pease try the following solution about it:
http://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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26. prosince 2011 11:58
Hi Sean,
i mean the contacts, i only get results of suggested contacts which are also in the same group, but i want to find contacts.
How can i manage that i become results of contacts?
greetz dao -
11. ledna 2012 10:49more suggestions why it doesn´t show the contatcs would be great, thanks.
greetz dao -
12. ledna 2012 13:02
Please use Get-CsUserServicesConfiguration to get value for Maxcontacts
and you can use this to set it
Set-CsUserServicesConfiguration –Identity global –MaxContacts 750
for more info on this check here
http://blogs.technet.com/b/csps/archive/2010/06/06/howtolimitcontacts.aspx
Regards Herbert Zimbizi- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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17. ledna 2012 13:26
Hello Herbert,
thanks for your response, i tried this but this does not solve the issue, it is still not possible to find contacts only suggested contacts without phone number etc.
This is a big issue for us, because our customer must have this feature also if outlook is closed to find his contacts...
Does someone have also this problem? should i open a case for this? thanks.
greetz dao -
18. ledna 2012 8:26
how many client policies do you have?
I would like to suggest one policy for everyone else with a smaller number of max contacts
and Global policy with 25000 contacts
Try this
Set-CsUserServicesConfiguration –Identity global –MaxContacts 25000
New-CsClientPolicy –Identity "YourClientPolicy" –MaximumNumberOfContacts 250
Get-CsUser –LDAPFilter "!(cn=your25000user)" | Grant-CsClientPolicy "YourClientPolicy
Regards Herbert Zimbizi- Upravený Herbert Zimbizi 18. ledna 2012 8:44
- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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19. ledna 2012 13:30
Hello Herbert,
thanks for your response. We had only one policy. Now we have global policy and 2 more created.
The global has got 25000
The one for the clients has 1000 and the policy for the user has got 25000.
But still the same issue.... no possibility to find contacts when search only suggested contacts, without phonenumbers.
More suggestions would be great.
greetz dao -
31. ledna 2012 13:29someone else suggestions?
greetz dao -
22. května 2012 10:01
Hi Sean and Herbert,
I have now a Workaround for the Problem.
First I thank you, without changing the settings u suggested my Workaround does´nt solve.
It is just simple but until I had this idea - took a long while.
I did a full backup of all contacts in the outlookprofile, then deleted all the contacts, (untill today there are 19000+ contacts)
After I checked, if also on the exchange, sync was finished and no more contacts are available.
So I opened the exported PSTcontactfile in outlook and moved in 500 contacts steps the contacts to the orignial contactfolder of the profile.
In Lync I was after fewe minutes able to see the contacts(500), so step for step everystep 500 contacts untill 19thousands+
Now Lync is showing every contact with phonenumebr etc.
cool!
gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS
- Označen jako odpověď Daniel Ovadia 22. května 2012 10:01
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