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Lync crashes when trying to change video settings

Answered Lync crashes when trying to change video settings

  • 7. května 2012 1:10
     
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    Hi there,
    We have a user who's Lync 2010 crashes when trying to change the video settings. Things we've tried
    - Different user profile
    - Applied latest Lync hotfix
    - Updated video/webcam drivers
    - Uninstall/reinstall of Lync
    User has Win 7 x64 Enterprise
    Description:
Faulting application name: communicator.exe, version: 4.0.7577.4087, time stamp: 0x4f6e862f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
    Any ideas?

    
     

Všechny reakce

  • 7. května 2012 15:57
     
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    Try a different user account on the same PC. That will clarify if it's a user or profile issue.

    Try a different external webcam.

    What is the pc? what is the webcam?

    thanks

    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Join over 300 UC Pros who subscribe for blog updates: Email or RSS
    Twitter @tomarbuthnot

     
  • 8. května 2012 9:36
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    Hi,sbaird80,

    Please try what Tom suggested above,and please give us more details about your PC and webcam model.

    Are there any error message or event ID generated when Lync crashed?

    Is your webcam driver specified to this webcam or it's a universal driver?Is it 64bit either?

    Did you try to run another application with this webcam?Does it work?

    Would you please enable Lync client logging and reproduce the issue again?Then use snooper to analyze the log to get more specific information.

    B/R

    Sharon

    Sharon Shen

    TechNet Community Support

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