9. června 2012 0:25
Hello Microsoft, I have found a bug, in the latest windows 8 release preview, Build 8400,
Had no issue with this on the evaluation copy build,
when my computer is put to sleep, when I bring it out of sleep, I can not see my mouse, and have to reboot, or remove the mouse and put it back in the slot to use it, I know its working just cant see the cursor, any help appreciated
[email address redacted]
9. června 2012 8:26
1. First of all, do not write your e-mail address here - for your security reason.
2. The best place to resolve your problem is here http://answers.microsoft.com/en-us/windows/forum/windows_8
11. června 2012 7:29Moderátor
Base on my test, mouse should works when Windows 8 wake from sleep.
I suggest to perform these test to troubleshoot the issue:
1 Restart PC, press Win+C-----Settings---Power---Sleep. Then bring it out of sleep to see if the same issue occurs.
2 Reinstall USB controllers:
To remove and reinstall all USB controllers, follow these steps:
a. ClickStart, clickRun, typesysdm.cpl in theOpen box, and then clickOK.
b. Click theHardware tab.
c. Click theDevice Manager button.
d. ExpandUniversal Serial Bus controllers.
e. Right-click every device under theUniversal Serial Bus controllers node, and then clickUninstall to remove them one at a time.
f. Restart the computer, and then reinstall the USB controllers.
g. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
3 Update BIOS and chipset.
If the issue persists, I suggest to change another mouse or create another user profile for test.
Hope that helps.
TechNet Community Support
- Označen jako odpověď Leo HuangMicrosoft Contingent Staff, Moderator 26. června 2012 9:21