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Blue Screen Error 0x00000024

Answered Blue Screen Error 0x00000024

  • 17. června 2012 23:55
     
     
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    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    061712-35396-01.dmp 6/17/2012 7:28:17 PM NTFS_FILE_SYSTEM 0x00000024 0x001904fb 0xbd76d9ac 0xbd76d590 0x82a81242 Ntfs.sys Ntfs.sys+14221 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16385 (win7_rtm.090713-1255) 32-bit ntkrnlpa.exe+dcea4 Ntfs.sys+14221 Ntfs.sys+8078c ntkrnlpa.exe+3c4bc C:\Windows\Minidump\061712-35396-01.dmp 2 15 7600 143,424

    Graphics card is ATI Radeon HD 3450

     

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  • 17. června 2012 23:57
     
     
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    ==================================================
    Dump File         : 061712-35396-01.dmp
    Crash Time        : 6/17/2012 7:28:17 PM
    Bug Check String  : NTFS_FILE_SYSTEM
    Bug Check Code    : 0x00000024
    Parameter 1       : 0x001904fb
    Parameter 2       : 0xbd76d9ac
    Parameter 3       : 0xbd76d590
    Parameter 4       : 0x82a81242
    Caused By Driver  : Ntfs.sys
    Caused By Address : Ntfs.sys+14221
    File Description  : NT File System Driver
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : 32-bit
    Crash Address     : ntkrnlpa.exe+dcea4
    Stack Address 1   : Ntfs.sys+14221
    Stack Address 2   : Ntfs.sys+8078c
    Stack Address 3   : ntkrnlpa.exe+3c4bc
    Computer Name     :
    Full Path         : C:\Windows\Minidump\061712-35396-01.dmp
    Processors Count  : 2
    Major Version     : 15
    Minor Version     : 7600
    Dump File Size    : 143,424
     
  • 18. června 2012 18:17
     
     
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    The Stop 0x00000024 (NTFS_FILE_SYSTEM) indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives. One possible cause of this bug check is disk corruption; another one is depletion of nonpaged pool memory.

    Check Event Viewer for error messages from SCSI and FASTFAT (System Log) or Autochk (Application Log) that might help pinpoint the device or driver that is causing the error. Also perform a file system check of your disk to detect and resolve any file system structural corruption: open a command prompt window and run the following command

    chkdsk /f /r

    I also suggest you to upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here: we can analyze it to see if there's some specific driver involved in this issue.

    Bye.

    Luigi Bruno - Microsoft Community Contributor 2011 Award

     
  • 19. června 2012 6:57
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    Hi,


    Firstly, You can test the issue in Safe Mode to check whether this issue is related to the hardware.


    Regarding the error 0x00000024, you can refer to Bug Check 0x24: NTFS_FILE_SYSTEM.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Update the BIOS, chipset, and the drivers

    2. Scan your computer for computer viruses.

    3. Check your hard disk for errors. (Run Chkdsk /f /r)


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps

    Vincent Wang

    TechNet Community Support