none
Lync Attendee fails with "RtmMvrAs.dll is missing.."

    Frage

  • I have searched on this multiple times and only find a few mentions, but nothing about how to fix it.

    I have Office 2013.  I had to uninstall Lync 2013 in order to participate in Lync meetings with MSFT.  I installed the "Lync Attendee".

    It worked for a bit.  Then something happened and whenever I try to launch a Lync meeting I get this error:

    I discovered one vague reference to an office update being the root of the error. But nothing definitive.

    Thanks!


    Brian Ehlert
    http://ITProctology.blogspot.com
    Learn. Apply. Repeat.
    Disclaimer: Attempting change is of your own free will.

    Freitag, 29. März 2013 15:32

Antworten

  • Hi,

    You will need to uninstall all Office 2013 that install Office 2013 without Lync.

    When you uninstall Lync from Office 2013 he leaves some residuals, so you get an error message.

    Eli.

    • Als Antwort vorgeschlagen Kent-Huang Mittwoch, 3. April 2013 02:05
    • Als Antwort markiert BrianEhMVP Mittwoch, 3. April 2013 18:35
    Dienstag, 2. April 2013 13:43

Alle Antworten

  • Hi,

    Have you applied the least update of Lync 2013? The file Lync.rtmmvras.dll would be updated.

    http://support.microsoft.com/kb/2760512/en-us


    Kent Huang
    TechNet Community Support

    Montag, 1. April 2013 05:37
  • I don't have the full Lync client installed. Only Lync

    attendee.

    I did have Lync installed at one time, but had to remove it to support communicator server

    this is why I don't

    understand the error.

     2007 r2.


    Brian Ehlert
    http://ITProctology.blogspot.com
    Learn. Apply. Repeat.
    Disclaimer: Attempting change is of your own free will.

    Montag, 1. April 2013 13:47
  • Hi,

    You will need to uninstall all Office 2013 that install Office 2013 without Lync.

    When you uninstall Lync from Office 2013 he leaves some residuals, so you get an error message.

    Eli.

    • Als Antwort vorgeschlagen Kent-Huang Mittwoch, 3. April 2013 02:05
    • Als Antwort markiert BrianEhMVP Mittwoch, 3. April 2013 18:35
    Dienstag, 2. April 2013 13:43
  • That was silly.

    I should not have had to fully uninstall and re-install the entire Office suite.

    But it did fix it.


    Brian Ehlert
    http://ITProctology.blogspot.com
    Learn. Apply. Repeat.
    Disclaimer: Attempting change is of your own free will.

    Mittwoch, 3. April 2013 18:35
  • This has to be about the most absurd fix that I've ever heard of. Because you know it's so easy and quick to uninstall and reinstall Office when Lync doesn't work 5 minutes before the meeting starts.

    Thank You, Denny Cherry | Independent Consultant mrdenny@mrdenny.com | (213) 97-DENNY www.mrdenny.com | blog.mrdenny.com

    Mittwoch, 15. Mai 2013 03:30
  • I get the same error message even if Lync is installed i.e. full installation of Office Professional Plus 2013. I never used Lync and initially tried installation without Lync, but after a Windows Update this error keeps showing up.

    I agree that above-mentioned "fix" works temporarily, but only until another Windows Update related to Lync is sent out then the error message returns.

    I must admit that I am seriously considering going back to Office 2010. At least that worked flawlessly and also did not have the same problems with hardware graphics acceleration that I have seen with 2013 and especially Outlook.

    I will give it one more go and then revert to Office 2010 if the error returns.

    Dienstag, 28. Mai 2013 17:50
  • My long term fix has been to use the Lync Web Client - in Firefox (sorry IE, you seem to be part of the problem).

    And I am unable to use integrated audio, I must dial-in.

    I am happy, that I am finally not alone in my pain. 


    Brian Ehlert
    http://ITProctology.blogspot.com
    Learn. Apply. Repeat.
    Disclaimer: Attempting change is of your own free will.

    Dienstag, 28. Mai 2013 18:32
  • I'm happy to report that this fixed the problem.  It took an hour or so, but it did the trick.

    Thank You, Denny Cherry | Independent Consultant mrdenny@mrdenny.com | (213) 97-DENNY www.mrdenny.com | blog.mrdenny.com

    Dienstag, 28. Mai 2013 21:12
  • You don't have to remove the whole Microsoft Office 2013 suite. You can simply remove the Lync feature, and then go back and re-add the Lync feature, and it should work. That's how I did it when I ran into this problem.

    If this post was helpful, please click the little "Vote as Helpful" button :)

    Trevor Sullivan
    Trevor Sullivan's Tech Room
    Twitter Profile

    Dienstag, 10. September 2013 16:09
  • What suggestion actually fixed your problem?  There are a number in this thread :)
    Dienstag, 17. September 2013 16:06
  • I gave up trying to fix the installation after the third time.

    I now always use the Lync web app by adding "?sl=" at the end of every Lync URL in my web browser.

    All I ended up accomplishing was breaking OneNote integration with IE, which I use far more frequently.

    BTW - Lync web app works better in Firefox than IE10... But then I always have audio problems with the web app and IE10 and dial in as well.


    Brian Ehlert
    http://ITProctology.blogspot.com
    Learn. Apply. Repeat.
    Disclaimer: Attempting change is of your own free will.

    Dienstag, 17. September 2013 17:31
  • It's comical that this issue is around post SP1, but it is.

    And even the April 2014 cumulative Lync update KB2878311, which only mentions one fix but includes scores of Lync files including the DLL in question (which, btw, it doesn't install if it doesn't currently exist on the system), does not work.

    You're left to uninstall/reinstall Lync, which does, but maybe only until whatever causes this problem recurs. I'm assuming it's some kind of Office updating error.

    Donnerstag, 24. April 2014 20:12
  • Suggesting the removal of the entire suite, not the Lync product, to solve the problem is akin to a wipe and load and is a bit extreme to say the least. It needs to be unmarked as the answer as better answers are mentioned in this thread.

    Trevor Sullivans method is the quickest, the least invasive.

    I suggest you try removing LYnc and adding it back if you're destined for a meeting and need to get Lync running again quickly!


    Robert Marshall | This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs

    Montag, 2. Juni 2014 10:28
  • Simply removing the Lync feature and re-installing it worked for me. Took 2 minutes!

    Thanks!

    • Bearbeitet tdlapointe Donnerstag, 5. Juni 2014 20:46
    • Als Antwort vorgeschlagen John Hornbuckle Donnerstag, 24. Juli 2014 15:38
    Donnerstag, 5. Juni 2014 20:45
  • Is there an actual fix to this issue? Well over a year after this thread was started, we're still seeing the error in our organization.
    Donnerstag, 24. Juli 2014 15:39
  • Is there an actual fix to this issue? Well over a year after this thread was started, we're still seeing the error in our organization.

    I have started to have a few users encountering this AGAIN, a year after the first incident. What is happening MS?

    -Jason

    Montag, 4. August 2014 15:50