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Outlook 2010 issue - How to fix it

    Frage

  • Faulting application name: OUTLOOK.EXE, version: 14.0.7105.5000, time stamp: 0x51e84e55

    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7

    Exception code: 0xc0000420

    Fault offset: 0x000ce753

    Faulting process id: 0x690

    Faulting application start time: 0x01ced46d37d6a689

    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

    Faulting module path: C:\Windows\SysWOW64\ntdll.dll

    Report Id: 9091764d-4060-11e3-8dfd-534e57000000


    Dienstag, 29. Oktober 2013 06:41

Antworten

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  • Hi,

    Is this an Outlook crash issue?

    We may suspect there’s a 3rd-party add-ins that may be the possible reason, let's troubleshoot this from running Outlook in Safe Mode, to determine if it is 3rd-party add-ins related.

    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.

    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.

    We can also perform a clean boot to determine if background programs are interfering with Outlook:

    http://support.microsoft.com/kb/929135#appliesto

    The ntdll.dll file is a file created by Microsoft that has a description of "NT Layer DLL" and is the file that contains NT kernel functions.

    You may try to copy this file from a well worked machine and replace the old one to test if this helps.

    Regards.

    Melon Chen
    TechNet Community Support


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    Mittwoch, 30. Oktober 2013 02:34
    Moderator
  • There is an inbuilt application given from Microsoft Office which helps to recover or repair the .pst files in your system. Just follow the below mentioned steps to attain it, STEP 1: Exit the Outlook application if you have opened it already. STEP 2: Navigate to C:\Program Files\Microsoft Office\Office12 (default path) and double-click run the Scanpst.exe file. STEP 3: Select the .pst file from the window which you need to scan and recover. STEP 4: Just select the options to specify the needed settings which need to be set as like the log options etc. STEP 5: Once the scan is over it will report if any errors are found in the file which needs to be repaired. Just Click on the Repair option and it will be recovered and put in the different path which you can access later.

    STEP 6: Or if nothing helps, install some recovery tool. You can try FREE DEMO of Recovery toolbox for Outlook. You can find it here: http://goo.gl/XgNYNd

    Samstag, 9. August 2014 20:51