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Exchange Server 2007 Service Pack 2 - Unable to remove product with code ... (ASDat.msi)

• Mittwoch, 25. November 2009 09:11Pogi2009

   
  

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  I have searched all over, but I haven't been able to find similar error anywhere.
  We have 3 separate server (Essential Business Server). On Exchange server and Management server Service Pack 2 installed without problem, but on security server, this problem appeared (three steps before end - at "Edge Transport Role"):
  
  Unable to remove product with code c3f10d8c-bd70-4516-b2b4-bf6901980741. The installation source for this product is not available. Verify that the source exists and that you can access it. Error code is 1612.
  The installation source for this product is not available. Verify that the source exists and that you can access it
  
  Setup wants access to ASDat.msi, which exist at location: "C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\", but it appears, that it's not the right one.
  
  BTW, I run setup as administrator.
  This is from InstallASDat.msilog (just beginning):
  
  *********************************************************************************
  === Verbose logging started: 22.7.2009  12:35:46  Build type: SHIP UNICODE 4.00.6001.00  Calling process: C:\Program Files\Windows Essential Business Server\Bin\EXCHSRVR80\Setup\ServerRoles\Common\ExSetup.exe ===
  MSI (c) (54:3C) [12:35:46:113]: Resetting cached policy values
  MSI (c) (54:3C) [12:35:46:113]: Machine policy value 'Debug' is 0
  MSI (c) (54:3C) [12:35:46:113]: ******* RunEngine:
             ******* Product: C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI
             ******* Action:
             ******* CommandLine: **********
  MSI (c) (54:3C) [12:35:46:113]: Client-side and UI is none or basic: Running entire install on the server.
  MSI (c) (54:3C) [12:35:46:113]: Grabbed execution mutex.
  MSI (c) (54:3C) [12:35:46:113]: Cloaking enabled.
  MSI (c) (54:3C) [12:35:46:113]: Attempting to enable all disabled privileges before calling Install on Server
  MSI (c) (54:3C) [12:35:46:113]: Incrementing counter to disable shutdown. Counter after increment: 0
  MSI (s) (8C:38) [12:35:46:129]: Grabbed execution mutex.
  MSI (s) (8C:04) [12:35:46:129]: Resetting cached policy values
  MSI (s) (8C:04) [12:35:46:129]: Machine policy value 'Debug' is 0
  MSI (s) (8C:04) [12:35:46:129]: ******* RunEngine:
             ******* Product: C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI
             ******* Action:
             ******* CommandLine: **********
  MSI (s) (8C:04) [12:35:46:129]: Machine policy value 'DisableUserInstalls' is 0
  MSI (s) (8C:04) [12:35:46:129]: SRSetRestorePoint skipped for this transaction.
  MSI (s) (8C:04) [12:35:46:129]: File will have security applied from OpCode.
  MSI (s) (8C:04) [12:35:46:144]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI' against software restriction policy
  MSI (s) (8C:04) [12:35:46:144]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI has a digital signature
  MSI (s) (8C:04) [12:35:58:297]: SOFTWARE RESTRICTION POLICY: C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI is permitted to run at the 'unrestricted' authorization level.
  MSI (s) (8C:04) [12:35:58:297]: End dialog not enabled
  MSI (s) (8C:04) [12:35:58:297]: Original package ==> C:\Program Files\Microsoft\Exchange Server\TransportRoles\agents\Hygiene\ASDat.MSI
  MSI (s) (8C:04) [12:35:58:297]: Package we're running from ==> C:\Windows\Installer\17ca50.msi
  MSI (s) (8C:04) [12:35:58:297]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C3F10D8C-BD70-4516-B2B4-BF6901980741}'.
  MSI (s) (8C:04) [12:35:58:297]: APPCOMPAT: no matching ProductCode found in database.
  MSI (s) (8C:04) [12:35:58:297]: MSCOREE not loaded loading copy from system32
  MSI (s) (8C:04) [12:35:58:297]: Machine policy value 'TransformsSecure' is 1
  MSI (s) (8C:04) [12:35:58:297]: Note: 1: 2205 2:  3: MsiFileHash
  MSI (s) (8C:04) [12:35:58:297]: Machine policy value 'DisablePatch' is 0
  MSI (s) (8C:04) [12:35:58:297]: Machine policy value 'AllowLockdownPatch' is 0
  MSI (s) (8C:04) [12:35:58:297]: Machine policy value 'DisableLUAPatching' is 0
  MSI (s) (8C:04) [12:35:58:297]: Machine policy value 'DisableFlyWeightPatching' is 0
  MSI (s) (8C:04) [12:35:58:297]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C3F10D8C-BD70-4516-B2B4-BF6901980741}'.
  MSI (s) (8C:04) [12:35:58:297]: APPCOMPAT: no matching ProductCode found in database.
  MSI (s) (8C:04) [12:35:58:297]: Transforms are not secure.
  MSI (s) (8C:04) [12:35:58:297]: Note: 1: 2205 2:  3: Control
  MSI (s) (8C:04) [12:35:58:297]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\ExchangeSetupLogs\InstallASDat.msilog'.
  MSI (s) (8C:04) [12:35:58:297]: Command Line: ALLUSERS=1 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Program Files\Windows Essential Business Server\Bin\EXCHSRVR80\Setup\ServerRoles\Common CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=2132
  MSI (s) (8C:04) [12:35:58:297]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{6CA215C2-A686-4AE5-89FE-F8A49CA8BE4C}'.
  MSI (s) (8C:04) [12:35:58:297]: Product Code passed to Engine.Initialize:           ''
  MSI (s) (8C:04) [12:35:58:297]: Product Code from property table before transforms: '{C3F10D8C-BD70-4516-B2B4-BF6901980741}'
  MSI (s) (8C:04) [12:35:58:297]: Product Code from property table after transforms:  '{C3F10D8C-BD70-4516-B2B4-BF6901980741}'
  MSI (s) (8C:04) [12:35:58:297]: Product not registered: beginning first-time install
  MSI (s) (8C:04) [12:35:58:297]: Product {C3F10D8C-BD70-4516-B2B4-BF6901980741} is not managed.
  MSI (s) (8C:04) [12:35:58:297]: MSI_LUA: Credential prompt not required, user is an admin
  MSI (s) (8C:04) [12:35:58:297]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
  MSI (s) (8C:04) [12:35:58:297]: Entering CMsiConfigurationManager::SetLastUsedSource.
  MSI (s) (8C:04) [12:35:58:297]: User policy value 'SearchOrder' is 'nmu'
  MSI (s) (8C:04) [12:35:58:297]: Adding new sources is allowed.
  MSI (s) (8C:04) [12:35:58:297]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
  MSI (s) (8C:04) [12:35:58:297]: Package name extracted from package path: 'ASDat.MSI'
  MSI (s) (8C:04) [12:35:58:297]: Package to be registered: 'ASDat.MSI'
  MSI (s) (8C:04) [12:35:58:312]: Note: 1: 2205 2:  3: Error
  MSI (s) (8C:04) [12:35:58:312]: Note: 1: 2262 2: AdminProperties 3: -2147287038
  MSI (s) (8C:04) [12:35:58:312]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '1'.
  MSI (s) (8C:04) [12:35:58:312]: Machine policy value 'DisableMsi' is 1
  MSI (s) (8C:04) [12:35:58:312]: Machine policy value 'AlwaysInstallElevated' is 0
  MSI (s) (8C:04) [12:35:58:312]: User policy value 'AlwaysInstallElevated' is 0
  **************************************************************************
  
  I don't know if this part is essential, so let me know if you need some other part or whole log.
  
  In this state it appears, that everything still works.
  
  Don't know if it's related, but two updates always fail to install:
  - Microsoft .NET Framework 3.5 Family Update (KB959209) x64
  - Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x64 (KB963707)
  
  Can you help me solve this problem? What should I look at?

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