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Outlook 2007 autodiscover error (0x800C820E)
Outlook 2007 autodiscover error (0x800C820E)
- I am experiencing a random number of clients that are unable to open the out of office assistant. when I do the test autoconfiguration I receive error code (0x800C820E) on the affected clients. Once a client has the issue I have been unable to resolve it, however there are only a small number of clients experiencing the issue.
a web search for the error code brings back nothing.
we are fully exchange 2007.
any help would be good.
Antworten
- looks like I have gotten to the bottom of this issue.
it was actually due to a group policy not applying correctly.
I had to manually add the exchange hub/cas server as a proxy exception to make autodiscover work,
i used the format *.servername.domain however for some reason this did not apply correctly, changing it to servername.domain worked.
I am sorry that something so simple caused so much grief and it is just the very strange system we have of proxy exceptions that caused the problem.
I believe that the reason the issue was sporadic was due to most of the test users being in the IT department which has a seperate proxy exception policy. only non it users would be affected by this,
thanks for the help- Als Antwort markiertJames-LuoMSFT, ModeratorMontag, 11. Januar 2010 01:39
Alle Antworten
- Are the clients on rpc over https or MAPI connection?
are they on OL 2003 or Ol2007 and also is this happening to both the clients (2003 and 2007)?
Raj - MAPI and they are all Outlook 2007
Most of the Outlook 2007 clients are fine
The Outlook 2003 clients are not affected but then they do not use autodiscover to find out of office settings. Per my research, the error indicates the certain requests from client have exceeded the limit. Which part did you get the error 0x800C820E in the output of Test AutoConfiguration? Would you provide the output at here, and change all sensitive names into meaningful names
Please verify if the OOF work via OWA when the issue occurs
Will users set OOF with different outlook versions?
By random, do you mean that the problematic clients won’t occur the issue permanently?
What’s the error info when attempting to open the OOF setting window? Is there any error event in the application log on the client or server side?
Please increase the diagnostic logging level in the category below and reproduce the issue
MSExchangeMailboxAssistants\OOF Assistant
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com- Thanks for the reply James, what do you mean "exceeded the limit" what limit?
modified output from "test E-mail AutoConfiguration" using Autodiscover only:
Attempting URL https://fqdn-our-hub-cas/Autodiscover/Autodiscover.xml found through SCP
Autodiscover to https://fqdn-our-hub-cas/Autodiscover/Autodiscover.xml starting
Autodiscover to https://fqdn-our-hub-cas/Autodiscover/Autodiscover.xml FAILED (0x800C820E)
autodiscover continues to check using failback addresses but on clients that work the last step would be successful.
out of office works for the following:
OWA
All Outlook 2003 clients
most Outlook 2007 clients
the issue only affects a small number of Outlook 2007 clients.
the randomness is due the fact that a large proportion of Outlook 2007 clients work perfectly.
Once an Outlook 2007 client exhibits the issue then it will not work again.
The error in Outlook is "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
couldnt see any errors in application logs. So, the issue and error is permanent for problematic users, right?
Could you reset the IIS on the CAS server and check the issue again?
Does the issue persist if you set up the mail profile for problematic mailbox on a brand-new test machine?
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact tngfb@microsoft.com- Please copy the Autodiscover URL and paste it in Browser of users in question and see if it is asking for Credentials. If no then there might be an issue with Host to IP resolution or Permission issue.
Thanks.
Vishal Ramnani | MCITP - Exchange 2007 | MCSE Messaging | MCTS - Win 2008 Config - looks like I have gotten to the bottom of this issue.
it was actually due to a group policy not applying correctly.
I had to manually add the exchange hub/cas server as a proxy exception to make autodiscover work,
i used the format *.servername.domain however for some reason this did not apply correctly, changing it to servername.domain worked.
I am sorry that something so simple caused so much grief and it is just the very strange system we have of proxy exceptions that caused the problem.
I believe that the reason the issue was sporadic was due to most of the test users being in the IT department which has a seperate proxy exception policy. only non it users would be affected by this,
thanks for the help- Als Antwort markiertJames-LuoMSFT, ModeratorMontag, 11. Januar 2010 01:39
