Can't sign out...connection was lost

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• Donnerstag, 24. Mai 2012 13:01

   

   
  

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  What about your config,

  Load balancing? Hardware , DNS...

  Rgds

  Jean-Marc

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• Donnerstag, 24. Mai 2012 13:06

   

   
  

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  All traffic is being routed in through a TMG array, then through an F5 hardware load balancer, then to an Enterprise Pool.  Cookie persistence is enabled on the F5
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• Donnerstag, 24. Mai 2012 13:38

   

   
  

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  I would say that the issue come from the load balancer. Can you test  by not balancing the lyncdiscover https trafic?

  Rgds

  Jean-Marc

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• Freitag, 25. Mai 2012 08:05

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  Hi,

  Does the error message appear before you sign in ?

  Does the issue happen for all users and mobile devices?

  Does the issue happen for both internally and externally?

  Please try to enable the logging on lync logging tool with SIPStack and S4 on device and start the logging reproduce the problem then get the detailed reports. Regarding how to enable logging on lync find the below url which will help

  Logging tool:

  http://technet.microsoft.com/en-us/library/gg558599.aspx

  http://www.ultimate-communications.com/2010/11/how-to-troubleshoot-lync-using-lync-server-logging-tool-snooper-v4/

  Regards,

  Kent

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