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(0x80040102) When trying to send or recieve POP/SMTP mail

Answered (0x80040102) When trying to send or recieve POP/SMTP mail

  • Sonntag, 20. Januar 2013 08:01
     
     
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    I was previously running Windows 7 and Office 2010 and had Outlook configured identical to the configuration I'm using now.  I'm now receiving (0x80040102) error when sending mail to and from internet mail providers configured in new system configuration - Windows 8 and Office 2013.  From what I have read, it appears to be an issue with the ActiveSync.
     

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  • Sonntag, 20. Januar 2013 15:15
     
     
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    First try to solve this like mentioned in the following article:

    http://support.microsoft.com/kb/978965/en-us

    Regards,

    Sascha

     
  • Sonntag, 20. Januar 2013 18:52
     
     
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    To give more insight into my situation:

      OS:  Windows 8

      Outlook: 2013 - Configured to use HOTMAIL

      GMail: using POP and SMTP - This is done because I deliver all mail to my HOTMAIL INBOX by default and then move the mail into subfolders for management/archive

     
  • Montag, 21. Januar 2013 08:23
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    Try these:

    1. Test in Outlook safe mode and check if we still receive the error code. "Outlook.exe /safe"

    2. Disable AVG/firewall to check whether the security programs block the port.

    3. Fix your PST file through SCANPST.exe tool

    4. Create a new profile to test the result.

    Thanks.

    Cheers,
    Tony Chen
    Forum Support
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  • Dienstag, 22. Januar 2013 19:54
     
     
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    Sorry the steps mentioned above did not work. I'm still receiving the following error: 
    Task 'TradersTrackingTool@gmail.com - Receiving' reported error (0x80040102) : 'The requested operation cannot be performed on this account'

    I only get this error when attempting to deliver mail from any internet mail provider that involves delivery of mail to a subfolder located within the Hotmail mail folder structure.

     
  • Donnerstag, 24. Januar 2013 09:15
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    Do you mean you are using Hotmail with EAS profile?

    This behavoir should be by design. We cannot move the item from other internet mailbox or Exchange mailbox into the EAS profile due to Exchange ActiveSync doesn't support this.

    Cheers,
    Tony Chen
    Forum Support
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    Come back and mark the replies as answers if they help and unmark them if they provide no help.
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  • Donnerstag, 24. Januar 2013 17:14
     
     
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    Do you mean you are using Hotmail with EAS profile?

    This behavoir should be by design. We cannot move the item from other internet mailbox or Exchange mailbox into the EAS profile due to Exchange ActiveSync doesn't support this.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    If that is the case, what would you consider a work around?  In the past I used Office 2010 with the Hotmail connector to deliver mail to subfolders as part of my Outlook profile.  ie:  Outlook was configured with Hotmail using the connector as the primary data file but used GMail as the primary mail account. In this configuration, GMail's mail was delivered to the Inbox in Hotmail.

    Thanks

     
  • Montag, 28. Januar 2013 07:46
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    I and fully understand the inconvenience that brings to you. It's a limitation of the ActiveSync protocol in Outlook 2013 currently. Since Outlook 2013 doesn't support Outloot hotmail connector anymore, there might be no workaround I can think of. Somebody has degraded Outlook version and waiting the hotmail package of Outlook 2013.

    Thanks.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

     
  • Donnerstag, 31. Januar 2013 03:19
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    Hi,

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

     
  • Montag, 4. Februar 2013 01:14
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    Hi,

    I'm marking the reply as answer as there has been no update for a couple of days.
    If you come back to find it doesn't work for you, please reply to us and unmark the answer.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

     
  • Freitag, 8. Februar 2013 00:48
     
     
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    The issue is ongoing.  As a temporary work-around, I installed Outlook 2010.