Windows Intune integration with MIcrosoft Dynamic CRM online


  • Hi All,

     I'm trying to set up Windows Intune with Microsoft dynamic CRM Online 2011, as use case stated in White paper here ( But I'm facing some  difficulties. Is there some one who has worked on the same. Or any Videos or tutorials except this white paper will be a great help to me.

    Thursday, August 18, 2011 5:43 AM

All replies

  • Hi Writs

    Is ths issue with the Intune configuration or is it the CRM side? I know the guy who wrote the paper so if you let me know I'll see if I can get an answer from him.


    Long may there be a cable to plug!
    Monday, August 29, 2011 5:14 PM
  • Hi Rich,

    Problem is at the CRM side, in windows intune i have raised a critical alert and I have configured with an email who is admin of CRM.and I have configured CRM as stated in the white paper. Whenever the critical alert is raising I'm successfully getting the email at the configured email id but not opening any case in the CRM. I'm not getting any online handon except this whitepaper.

    One thing i can tell you..I'm using free accounts for both (Windows Intune and CRM). Is that a problem?


    Please let me know what to do.


    Thanks & Regards


    • Edited by Writs Tuesday, August 30, 2011 12:04 PM info
    Tuesday, August 30, 2011 4:21 AM
  • Hi Writs,

    I'm facing the same issue.

    I'm afraid this white paper is missing a very important prerequisite of E-mail Router. I mean the whitepaper does not mention the fact that CRM online is not an e-mail client, and cannot receive e-mail messages sent by Windows Intune to notification recipient. For this purpose you need an E-mail Router. E-mail router function can be solved several ways, maybe this link will be helpful:

    Kind Regards,


    • Edited by vegu Thursday, October 20, 2011 3:52 PM
    Thursday, October 20, 2011 3:51 PM
  • Hi Writs,

    Finally I had some time to work out the missing "E-mail router" part. I have also demoed the integration of Windows Intune with CRM Online using CRM E-mail Router. On partner portal you can watch my demo here (you might be interested the demo from 40:00 to 1:20:00):

    The demoed solution is using only cloud services (ie. Windows Intune, O365 mailbox, CRM E-mail Router installed in Azure VM, and CRM Online). Of course if preferred the solution can be built from on-premise components as well.

    Kind Regards,


    • Proposed as answer by vegu Tuesday, September 25, 2012 8:08 AM
    • Edited by vegu Tuesday, September 25, 2012 8:58 AM
    Tuesday, September 25, 2012 8:06 AM