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Windows 8 is completely horrible!!!!!

    Question

  • I am completely frustrated with Windows 8!! I bought my laptop Aug 24th and its now Sept 20 and I am SICK of these problems but yet its too late to return my machine so I have to figure out all these problems myself!!

    1)Windows will click itself off at LEAST 8-10 times a day - this is horrible for my hard drive!  Its going to ruin my machine before I've had it for 2 months...grrrrrrr. I have also lost my AUTOCAD projects, Office docs etc cuz it clicks off whenever it feels like it (and yes, I do save as I go along but it still causes me to lose the work I was doing after the last save...I shouldn't have to save every keystroke I make!)

    2)First blue screen error:SYSTEM_SERVICE_EXCEPTION - this fix was supposed it fix it but it didn't on mine.  Control Panel/System Security/Find and Fix Problems/Fix Problems with Windows Update/Troubleshoot as Admin.  I did this twice and both times I had a hard drive error and Windows Update componenet problem...it fixed them both.  So I thought it worked but NO it didn't.

    3)Now my next blue screen I get it PAGE_FAULT_IN_NONPAGED_AREA.  How do I fix this???????

    And my BIG questions is WHY did you release Windows 8 with all these problems????  It leaves the user to figure out and fix the problems by themselves and for the money we pay for these machines it just isn't fair!  Why didn't you wait until you fixed ALL the bugs???  I know there is always bugs but NOT this many.

    Please advise on how to PERMENATLEY fix #2 and #3

    Friday, September 20, 2013 9:01 PM

Answers

  • this time you get a CRITICAL_PROCESS_DIED bugcheck because the csrss.exe died.

    CRITICAL_PROCESS_DIED (ef) A critical system process died Arguments:

    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!PspCatchCriticalBreak
    nt! ?? ::NNGAKEGL::`string'
    nt!PspTerminateProcess
    nt!NtTerminateProcess
    nt!KiSystemServiceCopyEnd
    0x0


    FAILURE_ID_HASH_STRING:  km:0xef_8a4f080_image_csrss.exe


    try to repair corrupted files:

    http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx

    if nothing works, RMA the device and get a new one. You may have HW issues.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, September 24, 2013 4:53 AM
    Answerer

All replies

  • What is the specific make and model number of your "laptop"?

    Carey Frisch

    Friday, September 20, 2013 9:21 PM
  • Gateway laptop NE series - NE56R41u
    Processor: Intel B960
    4 GB DDR3 Memory
    Intel HD graphics
    500 GB HDD

    Does that help Carey?


    Friday, September 20, 2013 9:24 PM
  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.



    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263

    "A programmer is just a tool which converts caffeine into code"

    Saturday, September 21, 2013 6:03 AM
    Answerer
  • http:// sdrv.ms/ 18idZUg    (Please delete the space between the / s and / 18 as it wont let me upload a link...weird...)

    Let me know if I can send you anything else ;-)

    Saturday, September 21, 2013 8:58 PM
  • Graphixangel

    The two earliest DMP's would not open, the third was Related to BHDrvx64.sys BASH Driver from Symantec Corporation.  I would remove Symantec and use the built in defender.

    BugCheck 3B, {c0000005, fffff88018ca8cab, fffff880183482a0, 0}
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
    Probably caused by : BHDrvx64.sys ( BHDrvx64+32cab )
    


    Wanikiya & Dyami--Team Zigzag

    Saturday, September 21, 2013 10:30 PM
    Moderator
  • Thank you!!!

    I uploaded the dmps as single files on my Skydrive:

    http:// sdrv.ms/ 18idZUg - Remember to take out the space between / s and / 18/

    Saturday, September 21, 2013 10:49 PM
  • These two links are the same as are the three DMPS.  The cause is the same.  See above.

    http:// sdrv.ms/ 18idZUg

    http:// sdrv.ms/ 18idZUg


    Wanikiya & Dyami--Team Zigzag


    Sunday, September 22, 2013 1:01 AM
    Moderator
  • You get a Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88018ca8cab, Address of the instruction which caused the bugcheck
    Arg3: fffff880183482a0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
    
    FAULTING_IP: 
    BHDrvx64+32cab
    fffff880`18ca8cab ff5008          call    qword ptr [rax+8]
    
    CONTEXT:  fffff880183482a0 -- (.cxr 0xfffff880183482a0;r)
    rax=fffff88018dae5b0 rbx=fffff8a00a6f5c50 rcx=fffff8a00a6f5c50
    rdx=00000000000003cc rsi=fffff88018348df0 rdi=00000000000003cc
    rip=fffff88018ca8cab rsp=fffff88018348ca0 rbp=fffff8a00af34c30
     r8=fffff8a0015f2ad0  r9=fffff8a00bce8320 r10=0000000000000000
    r11=0000000000000011 r12=fffff88018348d48 r13=0000000000000001
    r14=fffff8a00a663800 r15=fffff88018348ef0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    BHDrvx64+0x32cab:
    fffff880`18ca8cab ff5008          call    qword ptr [rax+8] ds:002b:fffff880`18dae5b8=????????????????
    Last set context:
    rax=fffff88018dae5b0 rbx=fffff8a00a6f5c50 rcx=fffff8a00a6f5c50
    rdx=00000000000003cc rsi=fffff88018348df0 rdi=00000000000003cc
    rip=fffff88018ca8cab rsp=fffff88018348ca0 rbp=fffff8a00af34c30
     r8=fffff8a0015f2ad0  r9=fffff8a00bce8320 r10=0000000000000000
    r11=0000000000000011 r12=fffff88018348d48 r13=0000000000000001
    r14=fffff8a00a663800 r15=fffff88018348ef0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    BHDrvx64+0x32cab:
    fffff880`18ca8cab ff5008          call    qword ptr [rax+8] ds:002b:fffff880`18dae5b8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff88018348df0 to fffff88018ca8cab
    
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch
    nt!KiSystemServiceHandler
    nt!RtlpExecuteHandlerForException
    nt!RtlDispatchException
    nt!KiDispatchException
    nt!KiExceptionDispatch
    nt!KiGeneralProtectionFault
    BHDrvx64
    0x0
    0x0
    0x0
    0x0
    0x0
    BHDrvx64
    
    
    
    IMAGE_NAME:  BHDrvx64.sys
    
    FAILURE_BUCKET_ID:  0x3B_BHDrvx64+32cab
        
        Loaded symbol image file: BHDrvx64.sys
        Image path: \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.0.0.136\Definitions\BASHDefs\20130903.002\BHDrvx64.sys
        Image name: BHDrvx64.sys
        Timestamp:        Tue Aug 27 02:23:41 2013 

    Look for a Norton update.


    "A programmer is just a tool which converts caffeine into code"

    Sunday, September 22, 2013 5:42 AM
    Answerer
  • Wanikiya & Dyami--Team Zigzag and Andre,

    Thank you all so much for the time you took to help me...I do feel better now that I know I have a support system for this.

    I uninstalled Norton and configured Defender.

    I have several projects I will be working on today so we will see if this worked...if it did I will mark this as "Answered"...fingers crossed!!!

    Thanks again!

    Sunday, September 22, 2013 1:47 PM
  • Graphixangel

    I hope I can speak for Andre as well when I say we are glad we could help.  Let us know if you need further help


    Wanikiya & Dyami--Team Zigzag

    Sunday, September 22, 2013 5:02 PM
    Moderator
  • Well my joy was short lived.  It clicked off on me 3 times yesterday and this morning I got another blue screen that says CRITICAL_PROCESS_DIED

    My computer won't let me upload the minidump to my skydrive for some reason...it says its in use by another app.

    What do you usually open this file with?  I can open and paste it here...

    Monday, September 23, 2013 4:09 PM
  • I was able to download a program that shows the info in a minidump.  I uploaded a screenshot to here http://sdrv.ms/18idZUg

    It's in the "geez" file.

    Help please....

    Monday, September 23, 2013 5:06 PM
  • Graphixangel

    The most recent DMP file dated 9/18 still has Symantec installed.


    Wanikiya & Dyami--Team Zigzag

    Monday, September 23, 2013 5:25 PM
    Moderator
  • you've uploaded the same dump again.

    "A programmer is just a tool which converts caffeine into code"

    Monday, September 23, 2013 6:32 PM
    Answerer
  • No I uploaded another dmp file after I got the blue screen this morning...it's a jpg of whats in the dump file and its dated 9/23...try this link:

    http://sdrv.ms/19uAwgV

    I have also clicked off 5 times today and one time it restarted it said that Windows Didn't Shut Down Correctly.

    Please view the photo and let me know where to go from here...

    Monday, September 23, 2013 9:30 PM
  • Graphixangel

    Blue Screen View Snips are not at all useful.  First BSV is often wrong and not used by people that analyze DMPS professionally.  Second, we need the ability to examine the contents and that can only be done from the DMP file.


    Wanikiya & Dyami--Team Zigzag

    Monday, September 23, 2013 10:08 PM
    Moderator
  • Oh I was unaware that the screenshot would not be useful as my Skydrive wouldn't let me upload the doc so I downloaded a program just to get the dump file to you.  Sorry that wasn't what you needed.

    I have clicked off 4 times while trying to upload the zipped dump file to my drive.  I was successful and got it uploaded for you.  Please unzip and take a look.

    http://sdrv.ms/19uAwgV

    Thanks

    Monday, September 23, 2013 11:56 PM
  • this time you get a CRITICAL_PROCESS_DIED bugcheck because the csrss.exe died.

    CRITICAL_PROCESS_DIED (ef) A critical system process died Arguments:

    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!PspCatchCriticalBreak
    nt! ?? ::NNGAKEGL::`string'
    nt!PspTerminateProcess
    nt!NtTerminateProcess
    nt!KiSystemServiceCopyEnd
    0x0


    FAILURE_ID_HASH_STRING:  km:0xef_8a4f080_image_csrss.exe


    try to repair corrupted files:

    http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx

    if nothing works, RMA the device and get a new one. You may have HW issues.


    "A programmer is just a tool which converts caffeine into code"

    Tuesday, September 24, 2013 4:53 AM
    Answerer
  • look like somebody installed Norton into 8, no need for it, 8 up has integrated security 


    Corsair Carbide 300R with window
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    Tuesday, September 24, 2013 6:27 PM