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I had windows 8.1 but want to go back to windows 8 with clean install"the product key entered does not match any of the windows image available"

    Question

  • I had windows 8.1 and wanted to revert to windows 8 so i by mistake formatted the c:/ drive containing os and now when i try to install windows 8 i get the error "The product key entered..."

    And i dont even have recovery image in my pc. I am using a dell laptop and i have windows 8 dvd given by dell which reads" windows 8 recovery media for windows product"

    Please guide me asap.

    Thursday, August 21, 2014 11:16 PM

Answers

  • OEM keys are embedded on hardware, you might not need to enter the key in your case. I would suggest you to call Dell support here. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by VIVEK SAH Friday, August 22, 2014 11:17 AM
    Friday, August 22, 2014 3:19 AM
  • Please visit the Dell Windows 8 Forum for assistance.

    Carey Frisch

    • Marked as answer by VIVEK SAH Friday, August 22, 2014 11:17 AM
    Friday, August 22, 2014 6:41 AM

All replies

  • OEM keys are embedded on hardware, you might not need to enter the key in your case. I would suggest you to call Dell support here. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by VIVEK SAH Friday, August 22, 2014 11:17 AM
    Friday, August 22, 2014 3:19 AM
  • Please visit the Dell Windows 8 Forum for assistance.

    Carey Frisch

    • Marked as answer by VIVEK SAH Friday, August 22, 2014 11:17 AM
    Friday, August 22, 2014 6:41 AM
  • Thanks a lot. Contacted Dell support they provided me with another Windows 8 Dvd and everything works fine. They said the Dvd i was using was not of the same version of windows 8 i had.
    Friday, August 22, 2014 11:19 AM