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Windows media player cannot play the file because a network error occured

    Question

  • We have been reported with an issue in which the user’s receives the error "Windows media player cannot play the file because a network error occurred" while clicking on the link .  

    For eg: sample mms protocol path is : mms://Servername/folder name/filename.wmv

    All the users who are accessing the link via private network is able to stream the file . for few users they are getting the above error while trying to access the link via VPN or MOB or if the user is using a win 7 machine with WMP 12.

    What would be an ideal solution to this issue ??

    thanks and regards,

    Anu Raj

    Wednesday, August 14, 2013 4:57 AM

Answers