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KB2810009 issue

    General discussion

  • i've tried many times,but if uninstall it from updates (i've installed it manually) Windows update offers it again and again,but fails to install with error:

    a solution for KB2810009? i've installed it manually,but Windows update see it again!
    and KB2810009 that refused to install after i've manually downloaded and installed this update?via windows update it's always present,but displayed an error when i tried to install!it happens to you?

    Tuesday, September 10, 2013 11:56 PM

All replies

  • I am getting the same issue. 
    Wednesday, September 11, 2013 12:10 AM
  • Encountered this on my W8-Pro as well. Sounds like it may be fairly common if it's turning up this quickly. 
    Wednesday, September 11, 2013 12:16 AM
  • Same Problem. I downloaded and installed it manually. However, it still shows up in Windows Update and fails to install with same error as above; even after fresh install of Office 2013. 
    Wednesday, September 11, 2013 12:59 AM
  • Me too.  I think this update is specifically for Access 2013, which I don't have installed (on purpose).  The manual install shows in the list of installed updates, but Windows Update still thinks it needs to be applied.  Nice.

    Jim


    • Edited by _Jim_ Wednesday, September 11, 2013 4:23 AM
    Wednesday, September 11, 2013 4:21 AM
  • I have same issue. The update won't install on Win 8 Pro (tested on 2 different systems) and also server 2012. All of them have Office 2013 installed (including Access).
    Wednesday, September 11, 2013 6:31 AM
  • Not only you: [1], [2]. These stupids need to patch for patch for patch... again. See info about MS13-061 (KB2876063), which released in August.
    Wednesday, September 11, 2013 6:43 AM
  • On my two Windows 8 PC when intall KB2810009 get this error too.

    Compatible with Windows® 7Spaces

    Wednesday, September 11, 2013 6:59 AM
  • As well I have the Problem (doesn't install) with KB2810009.

    My Environment: Windows 8.1 Enterprise Final (x64 - englisch) & Microsoft Office 2013 Plus (x64 - German - without Access).

    The quality at Microsoft in the "Updates area" is misserabel for quite some time :-(

    Another recent example: KB2817630 (Microsoft Outlook 2013)

    http://www.zdnet.com/update-for-outlook-2013-breaks-folder-pane-7000020512/

    Wednesday, September 11, 2013 7:07 AM
  • I'm having the same problem as you guys on my computers.

    Must be a bad update.

    Wednesday, September 11, 2013 7:15 AM
  • the same here on Windows 8.1 RTM
    Wednesday, September 11, 2013 7:20 AM
  • I have Windows 8 Professional 64 bit and I experience the same problem. As it seems there is nothing we can do, Microsoft must resolve this problem.  I posted my question to  superuser , just search for Windows won't install updates (Security Update for Microsoft Office 2013)
    • Edited by Devid' Wednesday, September 11, 2013 7:38 AM
    Wednesday, September 11, 2013 7:38 AM
  • Same problem on my pc!! :(

    Win8 x64 Pro

    • Edited by dafmat71 Wednesday, September 11, 2013 8:10 AM
    Wednesday, September 11, 2013 8:10 AM
  • Same problem here Windows 8-Ent x64

    Wednesday, September 11, 2013 8:17 AM
  • Same problem here

    Windows 7 Sp1 x64

    Wednesday, September 11, 2013 9:18 AM
  • Same problem here. Running Office 2013 Standard, which doesn't include Access.
    Wednesday, September 11, 2013 9:24 AM
  • Same issue here.

    Notebook using Windows 7 x64 and Office 2013 x64

    and on a desktop using Windows 8 x64 and Office 2013 x64.

    Same error on different OS.

    Let me know if there is any fix.

    Wednesday, September 11, 2013 9:47 AM
  • Same issue over here in Belgium Dutch office

    waiting for solution

    Wednesday, September 11, 2013 9:56 AM
  • Same problem here. Do they even test these updates?
    Wednesday, September 11, 2013 10:21 AM
  • Just wanted to drop by and say same thing happening on my W8 x64 machine. Google search for this error yields results nearly all within last 10 hours and last I remember Windows pushes updates second Tuesday of every month so this is really new and really problematic.
    Wednesday, September 11, 2013 10:43 AM
  • no solutions yet?
    Wednesday, September 11, 2013 11:19 AM
  • Yes, I have problems on 60 computers. windows 8 64 pro russian office 2013 std
    Wednesday, September 11, 2013 12:05 PM
  • no solutions yet?
    no solutions  10 minutes ago
    • Edited by X-ROOT Wednesday, September 11, 2013 12:24 PM
    Wednesday, September 11, 2013 12:22 PM
  • I experience the same error @ Win7 x64
    Wednesday, September 11, 2013 1:49 PM
  • Same issue here. Really BIG problem for those of us who need to RAS into Microsoft in order to DEV on their servers... NAP won't let us in the network even after hiding the problematic update...

    Some input from MS would be nice.

    Wednesday, September 11, 2013 2:05 PM
  • i've installed KB2810009 manually,but after launch Windows update,it offers me the update again!

    when I try to install it, even if it is installed manually, it gives me the error of the first post.

    it also gave the error before installing it manually.

    it is possible that no fix yet?



    Wednesday, September 11, 2013 4:06 PM
  • This update does not work anywhere... Anyone from MS bothered to install it before release? I guess not, testing is overrated these days, apparently.
    Wednesday, September 11, 2013 5:28 PM
  • Every single update is installed, only KB2810009 fails to install.

    I've manually downloaded KB2810009 and it installs fine. However, after installed, Windows Update scan still shows that it is needed. this is the real problem.can i have to hide this update or Microsoft will fix it?

    Wednesday, September 11, 2013 6:19 PM
  • I'm hiding the update for now; this one isn't as "hot" as the Outlook folder pane issue.

    Jim

    Wednesday, September 11, 2013 6:30 PM
  • This is one Microsoft needs to fix detection on.


    Don't Retire TechNet

    Wednesday, September 11, 2013 7:04 PM
  • I'm getting the same thing. Here's the output from %windir%\windowsupdate.log

    2013-09-11	13:05:19:901	 700	108c	Agent	*************
    2013-09-11	13:05:19:901	 700	108c	Agent	** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2013-09-11	13:05:19:901	 700	108c	Agent	*********
    2013-09-11	13:05:19:901	 700	108c	Agent	  * Updates to install = 1
    2013-09-11	13:05:19:906	 700	108c	Agent	  *   Title = Security Update for Microsoft Office 2013 (KB2810009) 64-Bit Edition
    2013-09-11	13:05:19:906	 700	108c	Agent	  *   UpdateId = {2E568925-9DE9-4405-9174-E6953EF9A82C}.201
    2013-09-11	13:05:19:906	 700	108c	Agent	  *     Bundles 1 updates:
    2013-09-11	13:05:19:906	 700	108c	Agent	  *       {25F973F8-3F8B-4529-A01D-767DE86B9442}.201
    2013-09-11	13:05:20:195	 700	108c	DnldMgr	Preparing update for install, updateId = {25F973F8-3F8B-4529-A01D-767DE86B9442}.201.
    2013-09-11	13:05:20:195	5968	133c	Misc	===========  Logging initialized (build: 7.8.9200.16693, tz: -0700)  ===========
    2013-09-11	13:05:20:195	5968	133c	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2013-09-11	13:05:20:196	5968	133c	Misc	  = Module: C:\Windows\SYSTEM32\wuaueng.dll
    2013-09-11	13:05:20:195	5968	133c	Handler	:::::::::::::
    2013-09-11	13:05:20:196	5968	133c	Handler	:: START ::  Handler: MSI Install
    2013-09-11	13:05:20:196	5968	133c	Handler	:::::::::
    2013-09-11	13:05:20:196	5968	133c	Handler	  : Updates to install = 1
    2013-09-11	13:05:20:198	5968	133c	Handler	Extracting MSP file stored in CAB ace-x-none.cab
    2013-09-11	13:05:20:229	5968	133c	Handler	MSP update {25F973F8-3F8B-4529-A01D-767DE86B9442}.201 using full-file patch
    2013-09-11	13:05:20:229	5968	133c	Handler	  : Batch installing 1 updates
    2013-09-11	13:05:20:229	5968	133c	Handler	FATAL: UH: PatchCode for full-file in handler data ({D6F7BF27-F97C-4D16-9121-7C19A112EA5A}) does not match patch code from applicability rule ({b87e5ea2-5e16-4519-97c7-442d5a4f278c}).
    2013-09-11	13:05:20:229	5968	133c	Handler	  : WARNING: Operation failed at update 0, Exit code = 0x80242009
    2013-09-11	13:05:20:229	5968	133c	Handler	:::::::::
    2013-09-11	13:05:20:229	5968	133c	Handler	::  END  ::  Handler: MSI Install
    2013-09-11	13:05:20:229	5968	133c	Handler	:::::::::::::
    2013-09-11	13:05:20:231	 700	d2c	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {2E568925-9DE9-4405-9174-E6953EF9A82C}]
    2013-09-11	13:05:20:231	 700	d2c	AU	  # WARNING: Install failed, error = 0x80242009 / 0x00000000
    2013-09-11	13:05:20:233	 700	108c	Agent	*********
    2013-09-11	13:05:20:233	 700	d2c	AU	Install call completed.
    2013-09-11	13:05:20:233	 700	108c	Agent	**  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2013-09-11	13:05:20:233	 700	d2c	AU	  # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2013-09-11	13:05:20:233	 700	108c	Agent	*************
    2013-09-11	13:05:20:233	 700	d2c	AU	#########
    2013-09-11	13:05:20:233	 700	d2c	AU	##  END  ##  AU: Installing updates [CallId = {F66CB8A4-C418-4C70-B16E-25A366F7503C}]
    2013-09-11	13:05:20:233	 700	d2c	AU	#############

    Looks like some sort of ID mismatch issue. Hopefully MS is paying attention to  this thread and knows how to fix....

    Blocking this from WSUS for the time being...

    Derek

    Wednesday, September 11, 2013 8:10 PM
  • I just wanted to give a heads up to some recent issues that we are seeing across Office Deployment.

    1. Security Fixes MS13-072 and MS13-073 MS13-074

    Two security updates released yesterday MS13-072, MS13-073 and MS13-074, These are installing fine but if you scan the machine again for updates, show up again and again and again. Currently there is no fix available for these other than to say that the update is applied but it is not getting properly detected. The product group is aware of the issues and are working on it.

    We appreciate your patience and understand on this.

    Thank you.

    Wednesday, September 11, 2013 9:13 PM
  • I know it's not the answer but I installed KB2810009 manually and hid the update so I don't keep getting messages about to install it.

    x64 - http://www.microsoft.com/en-us/download/details.aspx?id=40197

    x86 - http://www.microsoft.com/en-us/download/details.aspx?id=40185

    Hope that helps some of you!

    TH :-)

    Wednesday, September 11, 2013 10:00 PM
  • Same here, similar to others.  Running Windows 8.1 Pro

    Windows Update still propose the update and still fails during install after a successful manual install of KB fix.

    Wednesday, September 11, 2013 10:57 PM
  • Same issue here on two computers I've tested here are the setup specs:

    #1 Windows 7 Pro 64-bit with Office Pro Plus 2013 64 bit

    #2 Windows 8 Pro 64-bit with Office Pro Plus 2013 32 bit

    This is a major screw up by Microsoft, at least pull the update temporarily and acknowledge your mistake.  Leaving it there for people to fail on again and again is irresponsible.  Please at least publicly admit you screwed up.

    Wednesday, September 11, 2013 11:12 PM
  • It is not the only update they screwed up.

    KB2817630 screwed up the Outlook 2013 folder pane.

    http://www.computerworld.com/s/article/9242322/Update_Microsoft_confirms_stability_fixes_messed_up_Outlook_2013

    Thursday, September 12, 2013 12:15 AM
  • It is not the only update they screwed up.

    KB2817630 screwed up the Outlook 2013 folder pane.

    http://www.computerworld.com/s/article/9242322/Update_Microsoft_confirms_stability_fixes_messed_up_Outlook_2013

    To be precise, they botched 6 hotfixes. "Amazing" QA.

    Thursday, September 12, 2013 3:53 AM
  • What QA? Not on these updates, anyway ...
    Thursday, September 12, 2013 4:40 AM
  • Somebody knows ( from MS) when there will be a fix?

    I mean: when we can install this update without error, cause i've hidden it and will not install the manual update!

    • Edited by dafmat71 Thursday, September 12, 2013 9:56 AM
    Thursday, September 12, 2013 9:52 AM
  • same for me,   help
    Thursday, September 12, 2013 10:08 AM
  • Same issue. Win7 Pro 64-bit.
    Thursday, September 12, 2013 11:28 AM
  • What QA? Not on these updates, anyway ...

    Apparently. Just after the 6 screwed updates last month, here we go again with yet another. Before, we'd has this great hotfix which killed our fonts, an excellent BSOD one, and it's about a year when MS decided to kill our WSUS servers altogether by releasing a completely screwed KB2720211 hotfix.

    And they still have the guts to recommend automatic updates to everyone. Argh!

    • Edited by Doktor Notor Thursday, September 12, 2013 12:37 PM
    Thursday, September 12, 2013 12:35 PM
  • Disclaimer: I don't work for the Office team, so I don't know whether this is the right thing to do or not, but it worked for me.

    Request, download and install http://support.microsoft.com/kb/2768361, and it will make the KB2810009 update go away.

    Thursday, September 12, 2013 1:37 PM
  • Disclaimer: I don't work for the Office team, so I don't know whether this is the right thing to do or not, but it worked for me.


    Hmmm, but it's not a recent fix (august 13, 2013), i'm not sure it's to way to go!!

    I recommend to wait for a real solution ( fix)!




    • Edited by dafmat71 Thursday, September 12, 2013 1:54 PM
    Thursday, September 12, 2013 1:53 PM
  • I already have KB2768361 installed (to fix the folder pane issue from the other update they botched).  I also have KB2810009 (installed manually).  But KB2810009 is still offered in Windows Update.
    Thursday, September 12, 2013 3:37 PM
  • Yep same at my office every computer has this issue even after a manual update.  Looks like its a updater error that only MS can resolve.  Time for them to put their big boy pants on and fix this mess. 

    Thursday, September 12, 2013 4:33 PM
  • I have the same issue.
    Thursday, September 12, 2013 5:47 PM
  • +1, same issue.

    WU still prompts to install update even after a manual install.
    • Edited by Squuiid Thursday, September 12, 2013 6:43 PM
    Thursday, September 12, 2013 6:42 PM
  • +1 Same issue and it restrict my access on some secured networks....
    Thursday, September 12, 2013 7:35 PM
  • Disclaimer: I don't work for the Office team, so I don't know whether this is the right thing to do or not, but it worked for me.

    Request, download and install http://support.microsoft.com/kb/2768361, and it will make the KB2810009 update go away.

    Installing this hotfix worked for me as well; I restored KB2810009 from hidden updates, and it is no longer offered.

    This makes sense, as KB2768361 is an Access 2013 fix, and KB2810009 is also related to Access.  As we learned from the Outlook folder pane debacle, Microsoft only seems to perform QA on computers that already have hotfixes on them...


    Jim

    Friday, September 13, 2013 2:24 AM
  • Disclaimer: I don't work for the Office team, so I don't know whether this is the right thing to do or not, but it worked for me.

    Request, download and install http://support.microsoft.com/kb/2768361, and it will make the KB2810009 update go away.

    Installing this hotfix worked for me as well; I restored KB2810009 from hidden updates, and it is no longer offered.

    This makes sense, as KB2768361 is an Access 2013 fix, and KB2810009 is also related to Access.  As we learned from the Outlook folder pane debacle, Microsoft only seems to perform QA on computers that already have hotfixes on them...


    Jim

    i don't know if this is the right thing to do,but it works.KB2810009 no longer offered,in Windows update,after installing this august fix.

    waiting for an opinion of MS staff.



    Friday, September 13, 2013 6:10 AM
  • I downloaded and installed from this link Request, download and install http://support.microsoft.com/kb/2768361, and it will make the KB2810009 update go away. After installing error found code 80242009 went away and update has no more KN2810009 error.

    Thanks James for providing the solution to fix my error found code 80242009.

    Mark


    Mark R Bracking

    Friday, September 13, 2013 8:02 AM
  • Is there anyone with this patch (KB2810009) installed correctly through WU?

    I hope that this will not cause more damage and MS should simple remove it from WU.

    They are still the best company in the world.

    Friday, September 13, 2013 8:17 AM
  • 3 days after and no changes, it's a scandal, maybe they use only Mac in MS!!

    • Edited by dafmat71 Friday, September 13, 2013 10:51 AM
    Friday, September 13, 2013 10:00 AM
  • To start with - Relax.  Do you really think hundreds of people are trying to gain control of your Access database files?  No.  So quit trying to install every update the minute they come out.  Most businesses don't apply them until they have been available for at least 60 days so all the bugs like this can get worked out. 

    Turn off auto update.

    Manually run Windows update once a month or so.  If an update has an issue, like this one, try it again next month.

    If this particular update is freaking you out, then right-click on it and choose "Hide update"

    Friday, September 13, 2013 1:05 PM
  • Confirming, installing KB2768361 made the update disappear from Windows Update for me.

    It also caused OneNote to crash on launch (never happened before), clearing the OneNote cache fixed this up though.

    Friday, September 13, 2013 1:13 PM
  • To start with - Relax.  Do you really think hundreds of people are trying to gain control of your Access database files?  No.


    Of course no, but it's a shame, it seems that MS not updated their pc!!
    Friday, September 13, 2013 2:40 PM
  • Trying to come up with a workaround, I uninstalled Access 2013 (only) from my Office 2013 install, rebooted, and re-ran Windows/MS update.

    However, KB2810009 still showed up, even though KB2810009 only mentions Access 2013.

    For the people that are trying to RAS into a network where a computer with KB2810009 needed in WSUS is identified as not meeting network security requirements, and therefor prohibited from connecting to network assets, if one of the following workarounds might be viable/suitable for you:

    1. Use a computer with no Office 2013 components, including Access 2013 to RAS in.

    2. Temporarily remove Office 2013 (and Access 2013) from the computer you are RASing in with to see if the KB2810009 goes away (if this a viable option for you).

    Ted

    Friday, September 13, 2013 5:19 PM
  • To start with - Relax.  Do you really think hundreds of people are trying to gain control of your Access database files?

    You know, these screwed updates are breaking RAS for people... It's not your SOHO network with an XBox and a laptop downloading pr0n 24/7, some people need to get serious work done.

    Friday, September 13, 2013 6:09 PM
  • Problem is fixed. KB2810009 is no longer offered in WU.

    Unfortunately, I can't say how the problem was resolved. It just disappeared after installing another update (KB2267602).

    Friday, September 13, 2013 6:33 PM
  • Finally! KB2810009 was installed correctly through WU with no error and then it disappeared from the list. Apparently they updated the update :) - it worked straight, without installing a hotfix or another KB...
    Friday, September 13, 2013 7:13 PM
  • @SteffanCh, Ditto.

    Thanks.

    Ted

    Friday, September 13, 2013 7:18 PM
  • Finally! KB2810009 was installed correctly through WU with no error and then it disappeared from the list. Apparently they updated the update :) - it worked straight, without installing a hotfix or another KB...

    right.

    uninstalled the hotfix plus KB2810009 previously manually installed,launch WU,and it installs without problem!



    Friday, September 13, 2013 8:03 PM
  • Just install kb2768361 hot-fix and then kb2810009 won't make this problem anymore.

    after installing the hot-fix, just click "try again" in your windows update, and you will see the happy green screen.

    Tried this on my machine, Windows 7 64x.


    Mohamed Ahmed Khalil

    Friday, September 13, 2013 9:52 PM
  • The same problem, Win 7 64 bit.
    Friday, September 13, 2013 10:07 PM
  • I manually installed from here and re-booted my laptop:

    x64 - http://www.microsoft.com/en-us/download/details.aspx?id=40197

    x86 - http://www.microsoft.com/en-us/download/details.aspx?id=40185

    But then it still said the update needed to be installed...gah!

    So I uninstalled the manual update and rebooted again.

    Then I opened Windows Update and clicked on "Check for Updates" in the top left corner of the window. Again it said the update needed to be installed, so I let it install. This time it worked. Not sure if manually installing and uninstalling kb2810009 helped or not, but that's what worked for me. Good luck everyone!


    c

    Friday, September 13, 2013 11:16 PM
  • The update is working now.

    I've done nothing special except check for updates, and this time it worked.

    Saturday, September 14, 2013 2:51 AM
  • Now that the KB2810009 detection logic has been fixed, those who have installed KB2768361 should uninstall it.

    If you already have KB2810009 installed, then there is nothing more to do. KB2810009 will be correctly detected as installed and you'll be able to RAS/DirectAccess and pass your Network Access Protection (NAP) tests.

    If you don't have KB2810009 installed, then you can install it just by checking for updates.

    Saturday, September 14, 2013 7:45 AM
  • Finally! KB2810009 was installed correctly through WU with no error and then it disappeared from the list. Apparently they updated the update :) - it worked straight, without installing a hotfix or another KB...

    They updated at least these per my WSUS server email spam:

    KB2767913

    KB2810009

    KB2768014

    Saturday, September 14, 2013 10:41 AM