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Can't repair or uninstall MS Office 2010

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  • Hello,

    I had a call from one of my clients.  Their office icons are showing as generic windows icons.  I was able to recreate the shortcuts on the taskbar, and they are showing as correct.  But the icons for the actual files are showing as generic still.   I have rebuilt the iconcache.bd a couple of times.

    I was trying to do a repair, and the window appears for a couple of seconds, and then disappears with nothing.  I am getting an error when I try to uninstall, or even try to re-install.  It says unable to uninstall, or setup did complete successfully.

    Is there anything someone can help with for this?

    Thanks,

    Jeffrey

    Thursday, September 19, 2013 6:26 PM

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