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Presence not showing on Outlook and SharePoint

    Question

  • Hi,

    We use Lync 2013. And it was working fine until today. Presence stopped showing for all users on Outlook and SharePoint.

    Any idea how to fix it or what to troubleshoot?

    Thank you.


    -Mehdi

    Wednesday, August 07, 2013 2:00 AM

Answers

  • Hi MehdiS,

    You may get the issue easily after you know the process of the Presence.

    Outlook presence status is displayed through a client side by using a dynamic link library called name.dll, then the file link to the lync API directly to request and display presence status within outlook. With the help of the office component which the outlook used, the sharepoint achieve the function too.

    So the issue may cause by the breakdown of the name.dll file and something wrong with the lync API.

    Please repair the office 2013, restart it and test the issue again.

    You can also test the issue with other workstations as well.

    Best Regards,

    Eason Huang

    • Marked as answer by MehdiS Sunday, August 11, 2013 11:56 PM
    Thursday, August 08, 2013 12:29 PM

All replies

  • check you front end server services... I was going through few forum topics and got to know that microsoft is working on the fix for the issue that you have stated.

    Prajwal Desai http://PrajwalDesai.Com

    Wednesday, August 07, 2013 2:54 AM
  • All front end services are started and no problem there.


    -Mehdi

    Wednesday, August 07, 2013 4:11 AM
  • Hi MehdiS,

    You may get the issue easily after you know the process of the Presence.

    Outlook presence status is displayed through a client side by using a dynamic link library called name.dll, then the file link to the lync API directly to request and display presence status within outlook. With the help of the office component which the outlook used, the sharepoint achieve the function too.

    So the issue may cause by the breakdown of the name.dll file and something wrong with the lync API.

    Please repair the office 2013, restart it and test the issue again.

    You can also test the issue with other workstations as well.

    Best Regards,

    Eason Huang

    • Marked as answer by MehdiS Sunday, August 11, 2013 11:56 PM
    Thursday, August 08, 2013 12:29 PM
  • Thank you for your reply.

    It worked after running a repair of Office 2013.

    But the weird thing is the issue appeared the same day on all workstations. I fixed it for my workstation. I can run a repair on all workstations, but It's not normal that this dll got corrupted on all workstations at once. That is why I was looking on something more on the server side.


    -Mehdi

    Monday, August 12, 2013 12:01 AM
  • Thursday 09/04/2014

    I am seeing the same issue(s) with SharePoint AND Outlook

    • Office/Lync 2013 SP1 32-bit fully patched version = 15.0.4641.1000
    • Exchange 2010
    • SharePoint 2010
    • Lync 2013
    • Windows 8.1 Enterprise x64 fully patched
    • IE 11 version =  11.0.9600.17239

    1. I have rebooted
    2. Deleted/recreated Outlook profile
    3. Deleted Lync cache (%userprofile%\appdata\Local\Microsoft\Office\15.0\Lync  delete sip_sipaddress folder)
    4. Repaired Office 2013
    5. Changed Outlook 2013 offline cache from 12 months to full
    6. Changed reg key HKCU\Software\IM Providers\Communicator  UpAndRunning from 2 to 0
    7. Rebooted/relaunched Lync and Outlook multiple times with no luck



    I have been following the internet/forum breadcrumbs.....

    Technet Forum

    MSFT KB Article

    MSFT Lync best practice with Exchange 2010

    MSFT Answers Forum

    The above MSFT Answers Forum in turn pointed to this URL:

    MSDN Blogs

    The fix for me was to fix/set HKCU\Software\IM Providers\DefaultIMApp (was blank) set to Lync

    AND

    HKCU\Software\IM Providers\Lync   UpAndRunning changed from 2 to 0

    Quit Outlook, Lync, and IE

    SharePoint now shows presence information, but something odd is when I look at the UpAndRunning key it is back to 2.






    • Edited by Win7 Guru Thursday, September 04, 2014 5:35 PM
    Thursday, September 04, 2014 5:02 PM