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BSOD due to multiple drivers DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1

    Question

  • We have 2 Dell PowerEdge 910 servers in a cluster (Win 2008 R2) with SQL 2008-R2 running on them. The storage is accessed using iSCSI. These servers Blue Screen randomly but especially when the load is high.

    The mini dumps always show 'DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1' . However the culprit driver(s) are different at different times -- as seen in BlueScreenView of NirSoft.net.  Here is a list:

    blbdrive.sys (most recent)
    bxnd60a.sys (quite common)
    ClusDisk.sys
    bxnd60a.sys
    ntoskrnl.exe (most common)
    cdrom.sys
    rdbss.sys
    evbda.sys
    intelppm.sys
    dfsc.sys
    evbda.sys
    vga.sys
    Npfs.SYS
    rdpencdd.sys

    We have updated all Dell drivers and firmware. Please help. Thanks.

    Jay Kulsh

     


    Jay Kulsh

    Wednesday, November 06, 2013 12:25 AM

Answers

  • Hi,

    Regarding the message ‘'DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1'’ that mini dumps always show, this indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high This bug check is usually caused by drivers that have used improper addresses.

    For more details, please refer to the following article.

    Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please update all possible drivers especially NIC ones, disable all security software, uninstall all programs that you don't use and run msconfig and then disable all startup items except Microsoft ones. Then restart your computer and check if this issue still exists.

    Also, please boot in Clean Boot Mode, since BSOD can be caused by programs that are running in kernel mode. Perform a clean startup to determine whether background programs interfered.

    In addition, there is KB that related to the error message that you provided, please refer to.

    "0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL" Stop error on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

    http://support.microsoft.com/kb/2851149/en-us

    By the way, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.

    To obtain the phone numbers for specific technology request, please refer to the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    Hope this helps.

    Best regards,

    Justin Gu
    • Marked as answer by Jay Kulsh Tuesday, November 12, 2013 10:55 PM
    Friday, November 08, 2013 5:42 AM

All replies

  • Hi,

    Regarding the message ‘'DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1'’ that mini dumps always show, this indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high This bug check is usually caused by drivers that have used improper addresses.

    For more details, please refer to the following article.

    Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please update all possible drivers especially NIC ones, disable all security software, uninstall all programs that you don't use and run msconfig and then disable all startup items except Microsoft ones. Then restart your computer and check if this issue still exists.

    Also, please boot in Clean Boot Mode, since BSOD can be caused by programs that are running in kernel mode. Perform a clean startup to determine whether background programs interfered.

    In addition, there is KB that related to the error message that you provided, please refer to.

    "0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL" Stop error on a Windows 7 SP1 or Windows Server 2008 R2 SP1-based computer

    http://support.microsoft.com/kb/2851149/en-us

    By the way, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.

    To obtain the phone numbers for specific technology request, please refer to the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    Hope this helps.

    Best regards,

    Justin Gu
    • Marked as answer by Jay Kulsh Tuesday, November 12, 2013 10:55 PM
    Friday, November 08, 2013 5:42 AM
  • Justin,

    Thank you so much for detailed reply.

    Jay


    Jay Kulsh

    Tuesday, November 12, 2013 10:56 PM