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Windows Updates error with WSUS server Code 8024401f

    Question

  • I have a WSUS server on a 2008 R2 box.  My clients seem to be checking in but if I manually go to some of the machines/servers and run Windows Updates I get the error Code 8024401f.  If I choose the option to check Online for updates with Microsoft it seems to work correctly.

    When I do the manual check first off it is checking my WSUS server or online with MSF?  I've been told both ways...

    Brady

    Wednesday, November 06, 2013 2:21 PM

Answers

  • 2013-11-06 10:47:32:669 956 4c PT +++++++++++ PT: Synchronizing extended update info ++++++++++
    2013-11-06 10:47:32:669 956 4c PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wic-utility1/ClientWebService/client.asmx
    2013-11-06 10:47:33:048 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4

    0x801901F4 -2145844748 BG_E_HTTP_ERROR_500 The server encountered an unexpected condition that prevented it from
    fulfilling the request.

    This is an HTTP 500 error. You'll need to investigate the state of the WSUS server to determine why it's not properly responding.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Wednesday, November 06, 2013 7:12 PM
  • Long story short, I installed a product from Wyse/Dell which trashed IIS.  I ended up uninstalling WSUS and reinstalling.  What a pain :)
    • Marked as answer by Brady Houser Wednesday, November 13, 2013 1:58 PM
    Wednesday, November 13, 2013 1:58 PM

All replies

  • Hi Brady,

    As you say, if you manually goes to Windows Update panel and are able to launch check updates from Microsoft, this might be because your computer in not well attached to the WSUS GPO with some security filtering settings or groups.

    Can you perform the following command line :

    1. Record system time
    2. Run... cmd and enter wuauclt /detectnow
    3. Wait for 30 minutes and copy the result found in WindowsUpdate.log

    Thanks.

    TiGrOu.

    Wednesday, November 06, 2013 3:33 PM
  • 2013-11-06 10:47:31:678 956 4c Agent  * Found 1 updates and 66 categories in search; evaluated appl. rules of 418 out of 582 deployed entities
    2013-11-06 10:47:31:679 956 4c Agent Reporting status event with 5 installable, 24 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2013-11-06 10:47:31:679 956 4c Agent *********
    2013-11-06 10:47:31:679 956 4c Agent **  END  **  Agent: Finding updates [CallerId = ]
    2013-11-06 10:47:31:679 956 4c Agent *************
    2013-11-06 10:47:31:679 2148 56c COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:31:680 2148 56c COMAPI  - Updates found = 1
    2013-11-06 10:47:31:680 2148 56c COMAPI ---------
    2013-11-06 10:47:31:680 2148 56c COMAPI --  END  --  COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:31:680 2148 56c COMAPI -------------
    2013-11-06 10:47:31:681 2148 1a1c COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
    2013-11-06 10:47:31:685 2148 9b4 Misc WARNING: IAutomaticUpdatesSettings3.get_ScheduledInstallationDay method is not supported in Windows 8 and above.
    2013-11-06 10:47:31:685 2148 9b4 Misc WARNING: IAutomaticUpdatesSettings3.get_ScheduledInstallationTime method is not supported in Windows 8 and above.
    2013-11-06 10:47:31:686 2148 9b4 COMAPI -------------
    2013-11-06 10:47:31:686 2148 9b4 COMAPI -- START --  COMAPI: Init Search [ClientId = <NULL>]
    2013-11-06 10:47:31:686 2148 9b4 COMAPI ---------
    2013-11-06 10:47:31:686 2148 9b4 COMAPI -------------
    2013-11-06 10:47:31:686 2148 9b4 COMAPI -- START --  COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:31:686 2148 9b4 COMAPI ---------
    2013-11-06 10:47:31:687 2148 9b4 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:31:687 956 4c Agent *************
    2013-11-06 10:47:31:687 956 4c Agent ** START **  Agent: Finding updates [CallerId = ]
    2013-11-06 10:47:31:687 956 4c Agent *********
    2013-11-06 10:47:31:687 956 4c Agent  * Online = Yes; Ignore download priority = No
    2013-11-06 10:47:31:687 956 4c Agent  * Criteria = "IsInstalled = 0 AND IsHidden = 0"
    2013-11-06 10:47:31:687 956 4c Agent  * ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2013-11-06 10:47:31:687 956 4c Agent  * Search Scope = {Machine}
    2013-11-06 10:47:31:687 956 4c Agent  * Caller SID for Applicability: S-1-5-18
    2013-11-06 10:47:31:687 956 4c EP Got WSUS Client/Server URL: "http://wic-utility1/ClientWebService/client.asmx"
    2013-11-06 10:47:31:801 956 4c PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2013-11-06 10:47:31:801 956 4c PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wic-utility1/ClientWebService/client.asmx
    2013-11-06 10:47:32:669 956 4c PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2013-11-06 10:47:32:669 956 4c PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wic-utility1/ClientWebService/client.asmx
    2013-11-06 10:47:33:048 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:33:048 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:33:339 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:33:339 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:33:511 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:33:511 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:33:693 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:33:693 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:33:694 956 4c Agent WARNING: Fail to download eula file http://wic-utility1/Content/13/33D8A4B8183134CA79120BB436C18DDAB713E713.txt with error 0x8024401f
    2013-11-06 10:47:33:896 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:33:897 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:34:089 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:34:089 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:34:341 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:34:341 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:34:526 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:34:526 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:34:527 956 4c Agent WARNING: Fail to download eula file http://wic-utility1/Content/13/33D8A4B8183134CA79120BB436C18DDAB713E713.txt with error 0x8024401f
    2013-11-06 10:47:34:708 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:34:708 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:34:882 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:34:882 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:35:117 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:35:117 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:35:338 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:35:338 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:35:339 956 4c Agent WARNING: Fail to download eula file http://wic-utility1/Content/87/94ABE7D9A36E38E87EEB49D81699059DF1879A87.txt with error 0x8024401f
    2013-11-06 10:47:35:533 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:35:533 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:35:737 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:35:737 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:36:678 956 684 Report REPORT EVENT: {0E1CC1FB-C8CD-4239-8158-4A5D753C44D1} 2013-11-06 10:47:31:678-0500 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 (null) Success Software Synchronization Windows Update Client successfully detected 1 updates.
    2013-11-06 10:47:36:678 956 684 Report REPORT EVENT: {620B531B-7E5A-475A-AD7E-FD539A436F7A} 2013-11-06 10:47:31:679-0500 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 (null) Success Pre-Deployment Check Reporting client status.
    2013-11-06 10:47:36:678 956 684 Report CWERReporter finishing event handling. (00000000)
    2013-11-06 10:47:38:978 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:38:978 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:39:167 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4
    2013-11-06 10:47:39:167 956 4c Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f4
    2013-11-06 10:47:39:168 956 4c Agent WARNING: Fail to download eula file http://wic-utility1/Content/13/33D8A4B8183134CA79120BB436C18DDAB713E713.txt with error 0x8024401f
    2013-11-06 10:47:39:240 956 4c Agent Update {FF082ECF-E023-4A64-AB64-8413843AF652}.100 is pruned out due to potential supersedence
    2013-11-06 10:47:39:240 956 4c Agent  * Added update {B7B58856-A5E2-43C5-B5D2-12799CCCB152}.100 to search result
    2013-11-06 10:47:39:240 956 4c Agent  * Found 1 updates and 66 categories in search; evaluated appl. rules of 418 out of 582 deployed entities
    2013-11-06 10:47:39:241 956 4c Agent Reporting status event with 5 installable, 24 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2013-11-06 10:47:39:241 956 4c Agent *********
    2013-11-06 10:47:39:241 956 4c Agent **  END  **  Agent: Finding updates [CallerId = ]
    2013-11-06 10:47:39:241 956 4c Agent *************
    2013-11-06 10:47:39:241 2148 56c COMAPI >>--  RESUMED  -- COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:39:242 2148 56c COMAPI  - Updates found = 1
    2013-11-06 10:47:39:242 2148 56c COMAPI ---------
    2013-11-06 10:47:39:242 2148 56c COMAPI --  END  --  COMAPI: Search [ClientId = <NULL>]
    2013-11-06 10:47:39:242 2148 56c COMAPI -------------
    2013-11-06 10:47:39:246 2148 1b54 COMAPI WARNING: ISusInternal::GetEulaText failed, hr=80240033
    2013-11-06 10:47:44:242 956 684 Report REPORT EVENT: {0ECAFD09-B22D-4FF3-BEB3-9E52DD7B2808} 2013-11-06 10:47:39:241-0500 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 (null) Success Software Synchronization Windows Update Client successfully detected 1 updates.
    2013-11-06 10:47:44:242 956 684 Report REPORT EVENT: {F2F0D24B-146F-41A1-B951-743BD28443CA} 2013-11-06 10:47:39:241-0500 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 (null) Success Pre-Deployment Check Reporting client status.
    2013-11-06 10:47:44:248 956 684 Report CWERReporter finishing event handling. (00000000)
    Wednesday, November 06, 2013 3:49 PM
  • 2013-11-06 10:47:32:669 956 4c PT +++++++++++ PT: Synchronizing extended update info ++++++++++
    2013-11-06 10:47:32:669 956 4c PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wic-utility1/ClientWebService/client.asmx
    2013-11-06 10:47:33:048 956 4c Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f4

    0x801901F4 -2145844748 BG_E_HTTP_ERROR_500 The server encountered an unexpected condition that prevented it from
    fulfilling the request.

    This is an HTTP 500 error. You'll need to investigate the state of the WSUS server to determine why it's not properly responding.


    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence R Garvin
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Wednesday, November 06, 2013 7:12 PM
  • Long story short, I installed a product from Wyse/Dell which trashed IIS.  I ended up uninstalling WSUS and reinstalling.  What a pain :)
    • Marked as answer by Brady Houser Wednesday, November 13, 2013 1:58 PM
    Wednesday, November 13, 2013 1:58 PM