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ADRMS & Office365 Hybrid Setup

    Question

  • Hello,

    We have Windows 2008 R2 ADRMS server.

    Lately we have experiencing a very strange behaviour. We can protect the documents with RMS. But if we want to reopen the file to modify the list of people there, after adding people and saving the rights some of the people are disappearing from the list.

    After some investigation we found that their email address somehow is being changed to X500 address rather then classic SMTP format.

    So from the list of 40 users half of them still have their "user@domain.com" and others have "/O=Organization...."

    Any idea ? 

    Wednesday, November 06, 2013 2:01 PM

Answers

  • I had the same issue.

    Where people were disappearing and a bunch of strange things.

    Clear the autocomplete cache in outlook and it will solve the issue

    Ed

    • Marked as answer by gredik Tuesday, March 04, 2014 4:10 PM
    Tuesday, March 04, 2014 4:05 PM

All replies

  • Any one ? 

    Thank You

    Thursday, November 07, 2013 8:17 PM
  • This is a problem caused by the Office client.  If I recall correctly it was fixed in Office 2013.

    Tuesday, November 12, 2013 5:57 PM
  • Can you try clearing the Outlook Auto-complete cache and test again.
    Tuesday, November 26, 2013 5:57 PM
  • I had the same issue.

    Where people were disappearing and a bunch of strange things.

    Clear the autocomplete cache in outlook and it will solve the issue

    Ed

    • Marked as answer by gredik Tuesday, March 04, 2014 4:10 PM
    Tuesday, March 04, 2014 4:05 PM