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BSoD Server 2008R2

    Question

  • Hello,

    I have been getting a lot of blue screens on one of my servers, this is the first time I have used this process to ask for help, so I am not really sure what information that I need to provide.  I suppose that I will start with the Problem Signature and system information.

    I just started at with this current employer so I don’t really know the history of this server, but it has been in servers of the past 3 years at least and it just started blue screening.

    My first thought was bad drivers for newly introduced hardware. I have been told that there has not been any new hardware or software introduced recently and no system changes have been made, so I am not sure why it would just start blue screening?

    My next thought was bad RAM, so I ran Microsoft’s Windows Memory Diagnostic utility with the following results:

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    - <System>

      <Provider Name="Microsoft-Windows-MemoryDiagnostics-Results" Guid="{5F92BC59-248F-4111-86A9-E393E12C6139}" />

      <EventID>2001</EventID>

      <Version>0</Version>

      <Level>4</Level>

      <Task>0</Task>

      <Opcode>0</Opcode>

      <Keywords>0x4000000000000000</Keywords>

      <TimeCreated SystemTime="2013-07-24T12:43:27.726936600Z" />

      <EventRecordID>1</EventRecordID>

      <Correlation />

      <Execution ProcessID="1980" ThreadID="1592" />

      <Channel>Microsoft-Windows-MemoryDiagnostics-Results/Debug</Channel>

      <Computer>control.corp.groupsystems.com</Computer>

      <Security UserID="S-1-5-18" />

      </System>

    - <UserData>

    - <Results xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/Reliability/Postboot/Events">

      <MemDiagRawData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emDiagRawData>

      </Results>

      </UserData>

      </Event>

     

    To be honest I am not sure what this result is telling me, does this mean that I have bad RAM?

    I have also downloaded BlueScreenView v1.52  from Nir Sofer to read my mini-dump file, which I am not sure that I trust, because it told me that the following were the cause of the problem. (Not sure how to attach a copy of the dump file?) but here are the results:

    File Name: ntoskrnl.exe

    Address In Stack: ntoskrnl.exe+f20c4    

    From Address:  fffff800`01a07000

    To Address: fffff800`01fed000

                                                                                                   

    File Name: Rt64win7.sys

    Address In Stack: Rt64win7.sys+170f8

    From Address: fffff880`02ca5000

    To Address: fffff880`02cd7000

    Here is the latest Blue screen infor:

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.272.7

      Locale ID:                                             1033

    Additional information about the problem:

      BCCode:                                               d1

      BCP1:                                                    FFFFF88002356C1C

      BCP2:                                                    0000000000000002

      BCP3:                                                    0000000000000001

      BCP4:                                                    FFFFF88002CBC0F8

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               272_3

    The following is the System Information:

    OS Name             Microsoft Windows Server 2008 R2 Standard

    Version                6.1.7601 Service Pack 1 Build 7601

    Other OS Description     Not Available

    OS Manufacturer             Microsoft Corporation

    System Manufacturer    Gigabyte Technology Co., Ltd.

    System Model   P55M-UD2

    System Type      x64-based PC

    Processor            Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz, 2661 Mhz, 4 Core(s), 4 Logical

    BIOS Version/Date          Award Software International, Inc. F11, 6/23/2010

    SMBIOS Version               2.4

    Windows Directory         C:\Windows

    System Directory             C:\Windows\system32

    Boot Device        \Device\HarddiskVolume1

    Locale   United States

    Hardware Abstraction Layer        Version = "6.1.7601.17514"

    Time Zone           Mountain Daylight Time

    Installed Physical Memory (RAM)             16.0 GB

    Total Physical Memory  16.0 GB

    Available Physical Memory          13.3 GB

    Total Virtual Memory     32.0 GB

    Available Virtual Memory             28.7 GB

    Page File Space 16.0 GB

    Page File              C:\pagefile.sys

    I am not sure what to do next?

    Does anyone have any suggestions?

    Is there any other information that I might need to provide to get some help?

    Monday, July 29, 2013 6:31 PM

Answers

All replies

  • Hi ,

    Thank you for posting your issue in the forum.

    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.

    Thank you for your understanding and support.

    Best Regards,

    Andy Qi


    Andy Qi
    TechNet Community Support

    Wednesday, July 31, 2013 5:38 AM
  • Hi,

    From the limited information from the dump file, looks like you can try to upgrade the Rt64win7.sys (a component of your Realtek networking drivers ) at first.


    “Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.”

    Friday, August 02, 2013 9:02 AM
  • I did find updated driver:

    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

    Had to go directly to the manufacture's web site, see above link.

    For being an known issue, you would think that widows driver update manager would have reported the drive as being out of date.

    Oh, well I guess that is what this forum is for :)

    Would have been nice if Windows caught this, but either way I am good now.

    Thanks Kevin!

    Monday, August 05, 2013 12:19 PM
  • that is a good idea, i will try to post this thread to our product team. however, since there are too many manufactures in the world, and actually not all manufactures want to send there drivers/updates to us for testing. 

    Yes, we can discuss the tech problem here. I would like to share some information about Windbg for your reference:

    i noticed that you have already installed the Windbg tool, the Help (F1) in the Windbg is helpful for determining the possible cause via bugcheck, and the !analyze command is a intellective analyzing mode.

     

    Other related article

     

    Blue Screen or STOP Error Message Troubleshooting Before You Call Microsoft Support

    http://support.microsoft.com/kb/216206

     

    Demystifying the 'Blue Screen of Death'

    http://technet.microsoft.com/en-us/library/cc750081.aspx

     

    Blue Screen Preparation Before Contacting Microsoft

    http://support.microsoft.com/kb/129845


    “Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.”

    Tuesday, August 06, 2013 1:33 AM