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Reactivating Office Home & Business after reinstalling the OS

    Question

  • I'm about to upgrade Windows 7 Home Premium (64-bit) to Windows 7 Professional (64-bit). Since I have my Windows/Users/Program Files on different partitions, I cannot just upgrade... I have to do a clean install.

    So, I will be reformatting my drive, then installing the new OS. My question pertains to Office Home & Business 2013.

    I've reinstalled my OS with Office 2013 before. Last time, it wouldn't let me activate Office 2013 with the same Product Key. I had to call MS Support, and in the end they provided me with a new Product Key.

    I would like to avoid that if I can. I know there was a change in the EULA, but there has to be an easier way to reactivate Office 2013 on the same PC after an OS reinstall.

    If it matters, I'm doing all of this to be able to upgrade my RAM past the 16 GB restriction of Windows 7 Home Premium (64-bit), so my hardware will be changing.

    Thank you for any advice you might be able to offer.

    Saturday, August 10, 2013 7:22 PM

Answers

  • Hi

    According to your description, if you have just reinstalled the OS and have not done any changes in hardware, we can either contact Microsoft Customer Service (http://support.microsoft.com/kb/295539/en-us) or go the following link to re-register your Office on the same PC:

     http://www.office.com/myaccount

    However, when we changes the hardware, such as Hard Disk, motherboard, etc. we have to directly contact Microsoft Customer Service for further help.

    Regards


    • Edited by Tylorwa Monday, August 12, 2013 9:27 AM
    • Proposed as answer by Tylorwa Thursday, August 15, 2013 8:29 AM
    • Marked as answer by Scott R G Thursday, August 15, 2013 2:41 PM
    Monday, August 12, 2013 4:39 AM

All replies

  • Hi

    According to your description, if you have just reinstalled the OS and have not done any changes in hardware, we can either contact Microsoft Customer Service (http://support.microsoft.com/kb/295539/en-us) or go the following link to re-register your Office on the same PC:

     http://www.office.com/myaccount

    However, when we changes the hardware, such as Hard Disk, motherboard, etc. we have to directly contact Microsoft Customer Service for further help.

    Regards


    • Edited by Tylorwa Monday, August 12, 2013 9:27 AM
    • Proposed as answer by Tylorwa Thursday, August 15, 2013 8:29 AM
    • Marked as answer by Scott R G Thursday, August 15, 2013 2:41 PM
    Monday, August 12, 2013 4:39 AM
  • Thanks for your reply. Last time I went through this, I didn't change any hardware, and I still had to contact MS Support. I was hoping that there would be some process that I could go through before my reformat that would save me from having to call their support. 

    I understand that this change in their TOS is meant to encourage their users to make the change to MS' SOS Office 365, but all it is doing is alienating me from MS solutions as a whole. How can I trust that other MS software that I depend upon won't be the next to be strong-armed via the TOS. It's disheartening.

    Sorry for my rant. Thanks again for your response.

    - Scott

    Thursday, August 15, 2013 2:52 PM