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Unable to install Vulnerability in Windows Kernel could allow elevation of privilege (2914368)

    Question

  • Hi, Everyone.

    Good day. Has anyone encounter this kind of error when installing hotfix 2914368? My server is windows 2003 SP2. When i tried to install the hotfix i got this error "Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer." I also check the Cyptographic services and its running. I also do stop the service then rename the Catroot2 then start but no luck.

    Heres the KB2914368.log

    0.782: ================================================================================
    0.782: 2014/01/21 14:05:36.312 (local)
    0.782: e:\5ef6a09f2980f43b1b6b5da9ba358d\update\update.exe (version 6.3.4.1)
    0.782: Hotfix started with following command line: /log:C:\a.log  
    0.782: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.454: InstallInfCatalogFile: Installing e:\5ef6a09f2980f43b1b6b5da9ba358d\update\KB2914368.cat as _000000_.cat...
    1.469: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
    1.500: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d.
    1.500: InstallInfCatalogFile: Installation failed; error=0x00000002.
    1.500: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY
    1.500: KB2914368 Setup encountered an error:  Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    1.516:  DeleteCatalogFile _000000_.cat failed with ERROR -1011
    1.516: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem23.cat failed: 0x2
    1.516: Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    3.204: Message displayed to the user: Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    3.204: User Input: OK
    3.204: Update.exe extended error code = 0xf0da
    3.204: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    I also tried downloading oem23.CAT but still installation is not working.

    Here's the error with oem23.CAT

    1.796: ================================================================================
    1.796: 2014/01/21 14:38:13.781 (local)
    1.796: e:\97edb8435840c0b3673167e2dc0de104\update\update.exe (version 6.3.4.1)
    1.796: Hotfix started with following command line:  
    1.812: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    2.890: InstallInfCatalogFile: Installing e:\97edb8435840c0b3673167e2dc0de104\update\KB2914368.cat as _000000_.cat...
    2.890: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat
    2.937: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d.
    2.937: InstallInfCatalogFile: Installation failed; error=0x00000002.
    2.937: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY
    2.937: KB2914368 Setup encountered an error:  Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    2.968:  DeleteCatalogFile _000000_.cat failed with ERROR -1011
    2.968:  DeleteCatalogFile oem23.cat failed with ERROR -1011
    2.968: Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    4.484: Message displayed to the user: Setup could not verify the integrity of the file Update.inf.  Make sure the Cryptographic service is running on this computer.
    4.484: User Input: OK
    4.484: Update.exe extended error code = 0xf0da
    4.484: Update.exe return code was masked to 0x643 for MSI custom action compliance.

    Please Help me.

    Regards,

    Kris

    Tuesday, January 21, 2014 7:36 PM

Answers

All replies

  • Hi Kris,

    Based on current situation, I suggest that you should firstly sfc /scannow to repair the system files. If issue still exists, please download this hotfix and install it in Safe Mode. And then check if it can be installed.

    I can find that you have rename the Catroot2 folder. In addition, please follow the steps and check if this issue can be solved.

    1. Set “Cryptographic Services” to Manual startup.

    2. Re-Register key DLL files.

    Click Start/Run on the Start Menu, then type CMD and click OK.

    In CMD.exe, type CD %SYSTEMROOT%\SYSTEM32, Enter.

    Type REGSVR32.EXE SOFTPUB.DLL

    Type REGSVR32.EXE WINTRUST.DLL

    Type REGSVR32.EXE INITPKI.DLL

    Type REGSVR32.EXE DSSENH.DLL

    Type REGSVR32.EXE RSAENH.DLL

    Type REGSVR32.EXE GPKCSP.DLL

    Type REGSVR32.EXE SCCBASE.DLL

    Type REGSVR32.EXE SLBCSP.DLL                

    Type REGSVR32.EXE CRYPTDLG.DLL

    If all run successfully, please restart the computer. Then in CMD.exe, type NET START CRYPTSVC.

    3. Reset “Cryptographic Services” to Automatic Startup

    Then, please install the hotfix again, and check if can be installed smoothly.

    Hope this helps.

    Best regards,

    Justin Gu


    Thursday, January 23, 2014 9:41 AM
    • Marked as answer by Pew132 Monday, January 27, 2014 7:55 PM
    Thursday, January 23, 2014 2:25 PM
  • Thanks Guys. Issue is now resolved. I followed the http://support.microsoft.com/kb/555989.
    Monday, January 27, 2014 7:57 PM