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opening windows 7

    Question

  • hi - recently installed acronis and have had a few windows problems since.  today I cant open at all beyond welcome screen.  Have tried safe mode - screen goes black with message about update pack and safe mode in all four corners.  

    I tried system rstore, last good configuration etc., but no go.  I think I managed to get msconfig earlier but coming back to computer now after a couple of hours away I cant remember how as I dont have access to start screen. 

    I can get task manager via cont alt delete in safe mode but dont know what to do there.......I am a reasonably computer literate very old lady.......but only reasonably!

    Thanks

    Sunday, October 13, 2013 12:01 PM

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