Applications Not Responding
Question
All replies
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Use the Event Viewer console for troubleshooting.
Start --> Run type eventvwr.msc and press the Enter button.
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Hi,
I found that the issue could be caused by access denied of folder C:\Users\Zeeshan Haider\AppData\Local\Microsoft\Windows\WebCache\.
Let’s try to take ownership of this folder. Please first show hidden files.
Windows 8 How To: 19. Show Hidden Files, Folders and Drives
How to "Take Ownership" of a File, Folder, Drive, or Registry Key in Windows 8
If you have installed 3<sup>rd</sup> part security or antivirus software, please remove it for testing.
If we cannot get this issue fixed, please run process monitor and capture the behavior when opening skype.
Process Monitor v3.05
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Setup a filter in Process Monitor to show only the events generated by Skype. To do so, please go to the Filter->Filter menu, or hit Ctl+L on the keyboard. In the filter menu that pops up, change the Architecture property in the first drop-down menu to Process Name. In the text box after the second drop-down menu, type in the name of your application: skype.exe.
Detailed reference:
Using Process Monitor to capture system events
http://www.sophos.com/en-us/support/knowledgebase/119038.aspx
Then after collecting the log, please zip and upload to skydrive and share the link here for my further research.
Kate Li
TechNet Community Support
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Hi,
I found that the issue could be caused by access denied of folder C:\Users\Zeeshan Haider\AppData\Local\Microsoft\Windows\WebCache\.
Let’s try to take ownership of this folder. Please first show hidden files.
Windows 8 How To: 19. Show Hidden Files, Folders and Drives
How to "Take Ownership" of a File, Folder, Drive, or Registry Key in Windows 8
If you have installed 3<sup>rd</sup> part security or antivirus software, please remove it for testing.
If we cannot get this issue fixed, please run process monitor and capture the behavior when opening skype.
Process Monitor v3.05
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Setup a filter in Process Monitor to show only the events generated by Skype. To do so, please go to the Filter->Filter menu, or hit Ctl+L on the keyboard. In the filter menu that pops up, change the Architecture property in the first drop-down menu to Process Name. In the text box after the second drop-down menu, type in the name of your application: skype.exe.
Detailed reference:
Using Process Monitor to capture system events
http://www.sophos.com/en-us/support/knowledgebase/119038.aspx
Then after collecting the log, please zip and upload to skydrive and share the link here for my further research.
Kate Li
TechNet Community Support
I tried by taking ownership but that didn't work and I don't know what do you mean by 3 <sup>rd</sup> part. Can you explain it in detail?
Anyways, I run the process monitor and here is the link to the attached logfile:
https://skydrive.live.com/redir?resid=ED304440A7554D0F!394&authkey=!AOLDsX5W4OTooH4&ithint=file%2c.zip
Notice the time it took from launching to the first time when I'm able to actually interact with the Skype's UI.
By the way, I'm also having problems installing 3ds Max 2014, so I asked for help on their forums and they said that I'm being blocked from accessing my temp space with the installer. That was the error the installer showed: http://img853.imageshack.us/img853/6065/25ek.png
Since, you also talked about taking ownership maybe the two issues are linked?
