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Windows Server 2008 black screen with mouse *PLEASE HELP*

    Question

  • Hello fellow techs,

    I have been tearing my hair out for the past 12hrs on this issue.

    About 3 weeks ago, one of our clients reported that they were experiencing
    issues on the network so one of the staff went into the server room and noticed
    the screen was black with only the cursor. As they couldn't reboot, they
    decided to hold the power button to power it off. When they powered it back
    up, it went passed t
    he windows loading
    splash screen, and again the screen is black with
    the mouse pointer in the center of the screen.

    I am diagnosing the server and find that at the black screen, I’m able to move
    the cursor and beyond that nothing happened. I started in safe mode with the
    exact same results.
    I have been trying many different solutions from posts that I have found in
    Google but no change.
    From other machines you can type \\servername in
    the run box and see the shared folders, as well as ping it.

    This is a very urgent request as I need to have the Server back up and running
    by tomorrow.
    I am quiet willing to pay for phone support with anyone that can assist as soon
    as possible. I am happy to transfer founds via Paypal.<o:p></o:p>

    PLEASE HELP!

    Saturday, August 24, 2013 1:51 AM

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