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Application Hang

    Question

  • I'm having an issue with only one particular PC/user.  Whenever Outlook and Excel (2013) are opened at the same time, within an hour into her email send, receive, and excel search she gets the application Hang on both Outlook and Excel.  This user had the same issue with a previously new Windows Pro 7 which I replaced with another new PC (W7 Pro) and she is still having the same problem.   Any suggestions as to why this is happening and if there's any solutions to it?

    thanks,

    on the event log (Warning) before the Error she gets this:

    Fault bucket 3851179729, type 5

    Event Name: AppHangB1

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: OUTLOOK.EXE

    P2: 15.0.4535.1004

    P3: 5212ff76

    P4: 3c54

    P5: 0

    P6:

    P7:

    P8:

    P9:

    P10:

    Attached files:

    C:\Users\marianw\AppData\Local\Temp\CVR72DE.tmp.cvr

    C:\Users\marianw\AppData\Local\Temp\WER953D.tmp.appcompat.txt

    C:\Users\marianw\AppData\Local\Temp\WERA0A3.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\Users\marianw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_OUTLOOK.EXE_d89dab88c42f88e35963b8339cce4b8cfe45cdec_1998bb73

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16

    Report Status: 0

    __________________________________________________________________________________________________

    this is the error message:

    The program OUTLOOK.EXE version 15.0.4535.1004 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 1908

    Start Time: 01ceb623af01224d

    Termination Time: 60000

    Application Path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE

    Report Id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16

    Friday, September 20, 2013 6:25 PM

Answers

  • Hi,

    It seems the issue is related to the corrupted files in her user profile. Some configuration files will be saved in AppData folder.  

    I suggest you delete or rename the user profile on the host server.


    Niki Han
    TechNet Community Support

    Monday, September 23, 2013 8:39 AM