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Windows Update KB2890788 (Silverlight) keeps reappearing in Update list

    Question

  • I've installed this update multiple times. Every time Windows Update says that it installed successfully. But it keeps reappearing in the Windows Update Install list.

    Other people are reporting this same problem in non-MS forums. So this may be wide spread. Perhaps the Silverlight team should take a close look at this patch.

    OS: Windows 7 x64, Home Premium, SP1

    Tuesday, October 15, 2013 12:03 PM

Answers

  • Hi ,

    Based on the current situation, I would like to suggest you try with below steps to uninstall silverlight and then download and install it again.

    1. Remove files related to Silverlight

    a. Open C:\Program Files.
    b. Find the folder named Microsoft Silverlight and then delete it.

    Please Note: I assume your Windows is installed on drive C.

    2. Remove registry keys related to Silverlight

    a. Click the Start Button, then type REGEDIT in the “Search” box and press Enter.
    b. Navigate to the following folder in the left pane if it exists.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Silverlight

    c. Right click on Silverlight then click on "Permissions...".
    d. Please check if Administrators is listed in the Group and User name list. If not, please click the Add button and type "Administrators" in the open window and click OK to add this group.
    e. Highlight Administrators and check on Full Control under Accept.
    f. Click the Advanced button and choose the Owner tab.
    g. Highlight the current user account in the list and mark the check box before Replace owner on subcontainers and objects.
    h. Click OK to save changes and wait for the system to transfer the ownership of all the objects.
    i. Delete the Silverlight entry.
    j. Use the same steps to delete the following entries if they exist:

    HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DFEAF541-F3E1-4c24-ACAC-99C30715084A}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A}

    After that, please restart the computer and install Silverlight again from http://www.microsoft.com/silverlight/handlers/getsilverlight.ashx.

    For more information, you may refer to the following Microsoft MSDN blog:

    How to manually clean up a broken Silverlight installation

    http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx

    If the issue persists, I would like to suggest you hide this update in Windows Update.

    Hide Windows 7 Updates that you do not Ever Want to Install

    http://technet.microsoft.com/en-us/magazine/ff382716.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Wednesday, October 16, 2013 9:58 AM
  • Hi Blair,
    Thanks for the quick reply.

    What I ended up doing is...
    1) Uninstalled Silverlight from the Windows Control Panel.
    2) Did a Windows Restart.
    3) Reinstalled Silverlight from
       http://www.microsoft.com/silverlight/handlers/getsilverlight.ashx.
       
    I think that effectively did what you suggested without having to mess with the Windows Registry. The update no longer shows up in Windows Update.  
    • Edited by Telexer Wednesday, October 16, 2013 11:30 AM spelling
    • Marked as answer by Telexer Wednesday, October 16, 2013 11:31 AM
    Wednesday, October 16, 2013 11:30 AM

All replies

  • Hi ,

    Based on the current situation, I would like to suggest you try with below steps to uninstall silverlight and then download and install it again.

    1. Remove files related to Silverlight

    a. Open C:\Program Files.
    b. Find the folder named Microsoft Silverlight and then delete it.

    Please Note: I assume your Windows is installed on drive C.

    2. Remove registry keys related to Silverlight

    a. Click the Start Button, then type REGEDIT in the “Search” box and press Enter.
    b. Navigate to the following folder in the left pane if it exists.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Silverlight

    c. Right click on Silverlight then click on "Permissions...".
    d. Please check if Administrators is listed in the Group and User name list. If not, please click the Add button and type "Administrators" in the open window and click OK to add this group.
    e. Highlight Administrators and check on Full Control under Accept.
    f. Click the Advanced button and choose the Owner tab.
    g. Highlight the current user account in the list and mark the check box before Replace owner on subcontainers and objects.
    h. Click OK to save changes and wait for the system to transfer the ownership of all the objects.
    i. Delete the Silverlight entry.
    j. Use the same steps to delete the following entries if they exist:

    HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D7314F9862C648A4DB8BE2A5B47BE100

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DFEAF541-F3E1-4c24-ACAC-99C30715084A}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A}

    After that, please restart the computer and install Silverlight again from http://www.microsoft.com/silverlight/handlers/getsilverlight.ashx.

    For more information, you may refer to the following Microsoft MSDN blog:

    How to manually clean up a broken Silverlight installation

    http://blogs.msdn.com/b/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx

    If the issue persists, I would like to suggest you hide this update in Windows Update.

    Hide Windows 7 Updates that you do not Ever Want to Install

    http://technet.microsoft.com/en-us/magazine/ff382716.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Wednesday, October 16, 2013 9:58 AM
  • Hi Blair,
    Thanks for the quick reply.

    What I ended up doing is...
    1) Uninstalled Silverlight from the Windows Control Panel.
    2) Did a Windows Restart.
    3) Reinstalled Silverlight from
       http://www.microsoft.com/silverlight/handlers/getsilverlight.ashx.
       
    I think that effectively did what you suggested without having to mess with the Windows Registry. The update no longer shows up in Windows Update.  
    • Edited by Telexer Wednesday, October 16, 2013 11:30 AM spelling
    • Marked as answer by Telexer Wednesday, October 16, 2013 11:31 AM
    Wednesday, October 16, 2013 11:30 AM
  • Hi,

    I am glad to hear the issue has been resolved by yourself. Thanks for sharing the solution. It will greatly help other people who encounter the same issue.

    Regards,

    Blair Deng


    Blair Deng

    TechNet Community Support

    Thursday, October 17, 2013 1:22 AM