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Exch2007 Delivery failed: #554 5.7.1 Filter Rule 19 - Filter Macro 3000

    Question

  • Hi I am having an issue with sending to a certain domain. Normally I would assume that it is a problem on their side, possibly classing our IP as spam, however I have checked and domain/ip is not on any blacklists. Also the delivery failed error is a strange one I have never seen before. Can anyone help please?

    Exchange 2007 on WinServer2008 Standard

    Here is the email response from Exchange:

    -------------------------------------------------------------------------------------------

    Delivery has failed to these recipients or distribution lists:

     

    recipient@bcma.bc.ca<mailto:recipient@bcma.bc.ca>

    Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

     

    recipient@bcma.bc.ca<mailto:recipient@bcma.bc.ca>

    Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

     

    recipient@bcma.bc.ca<mailto:recipient@bcma.bc.ca>

    Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

      

    The following organization rejected your message: s31.spamh.com.

     

    ________________________________

    Sent by Microsoft Exchange Server 2007

     

     

     

     

     

     

    Diagnostic information for administrators:

     

    Generating server: OurDomainServer

     

    recipient@bcma.bc.ca

    s31.spamh.com #554 5.7.1 Filter Rule 19 - Filter Macro 3000 ##

     

    recipient@bcma.bc.ca

    s31.spamh.com #554 5.7.1 Filter Rule 19 - Filter Macro 3000 ##

     

    recipient@bcma.bc.ca

    s31.spamh.com #554 5.7.1 Filter Rule 19 - Filter Macro 3000 ##

      

    Original message headers:

     

    Received: from OurDomain([127.0.0.1]) by OurDomain ([127.0.0.1])  with mapi; Wed, 21 Jul 2010 20:29:24 -0700

    From: User <user@ourdomain.com>

    To: DistlistName <distlist@ourdomain.ca>

    Importance: low

    X-Priority: 5

    Date: Wed, 21 Jul 2010 20:28:52 -0700

    Subject: Advanced Access in the Kaiser Health News in the US

    Thread-Topic: Advanced Access in the Kaiser Health News in the US

    Thread-Index: AQHLKU4UouTo5VSeuUKXtzwn3FCgIA==

    Message-ID: 98D4CA4A9D9DA545AE9074DCC80554361C6868CE89@domain

    Accept-Language: en-US

    Content-Language: en-US

    X-MS-Has-Attach:

    X-MS-TNEF-Correlator:

    acceptlanguage: en-US

    Content-Type: text/plain; charset="us-ascii"

    Content-Transfer-Encoding: quoted-printable

    MIME-Version: 1.0

    X-Auto-Response-Suppress: DR, OOF, AutoReply

     

     

     

     

     

    Thursday, July 22, 2010 9:16 PM

Answers

  • Dear Majulla,

     

    Error code 5.7.1 may occur when:

    1.    The sender of the message does not have the privileges that are required to complete delivery.

    2.    You do not have a recipient policy configured for the domain to which the message is sent.

    3.    You do not have a recipient policy configured for the domain to which the message is sent.

    4.    The recipient has mailbox delivery restrictions enabled. For example, the recipient's mailbox delivery restriction is configured to only receive mail from a specified list. Other mail is rejected.

    5.    A distribution list is configured to restrict mail delivery to messages from authenticated users. Mail that is sent from an anonymous session is rejected

    6.    …..

     

    Then, I would like to suggest you check anti-spam filter. Is there any sender filter or recipient filter enabled on your exchange server?

     

    You can get detail from: http://technet.microsoft.com/en-us/library/aa996604(EXCHG.80).aspx

     

    Then transport rule is another point should be mention, please check it.

    • Marked as answer by Allen Song Friday, August 06, 2010 9:13 AM
    Friday, July 23, 2010 7:29 AM

All replies

  • Dear Majulla,

     

    Error code 5.7.1 may occur when:

    1.    The sender of the message does not have the privileges that are required to complete delivery.

    2.    You do not have a recipient policy configured for the domain to which the message is sent.

    3.    You do not have a recipient policy configured for the domain to which the message is sent.

    4.    The recipient has mailbox delivery restrictions enabled. For example, the recipient's mailbox delivery restriction is configured to only receive mail from a specified list. Other mail is rejected.

    5.    A distribution list is configured to restrict mail delivery to messages from authenticated users. Mail that is sent from an anonymous session is rejected

    6.    …..

     

    Then, I would like to suggest you check anti-spam filter. Is there any sender filter or recipient filter enabled on your exchange server?

     

    You can get detail from: http://technet.microsoft.com/en-us/library/aa996604(EXCHG.80).aspx

     

    Then transport rule is another point should be mention, please check it.

    • Marked as answer by Allen Song Friday, August 06, 2010 9:13 AM
    Friday, July 23, 2010 7:29 AM
  • This problem is because the recipient mailbox has authentication enabled and this mean that if you cannot authenticate with the mailbox (usually only the internal users can authenticate to it) the Exchange server will bounce your email. As the recipient mail admin to uncheck the authentication checkbox and then you should be able to send to it.

    The only catch with this is anyone who know that email address will be able to send to it without authenticating with Exchange server.

    Saturday, July 24, 2010 12:09 AM