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Windows Media Encoder 9 freezes at startup (splash screen)

    Question

  • I am broadcasting live to a publishing point.

    Sometimes WME9 hangs on startup.

    The startup splash screen is frozen and only restarting the computer helps.

    After a restart it works, but a few days later the same thing happens again.

    What can be the problem?




    • Edited by don3456 Wednesday, January 01, 2014 7:28 PM
    Wednesday, January 01, 2014 3:26 PM

Answers

  • I am using the Enhanced Write Filter (the best MS feature ever) so safety is no issue.

    I figured out that the problem only occurs when WME is closed and started for the 2nd time.

    The WME.exe process doesn't shut down properly.

    I made a batch file that first kills all WME processes and then start WME.

    Now it's OK.

    Wednesday, January 15, 2014 9:47 PM

All replies

  • Look at the Event Viewer to find the possible fault.

    S.Sengupta, Windows Entertainment and Connected Home MVP

    Thursday, January 02, 2014 2:24 AM
  • Hi,

    Did the Windows Media Encoder 9 freeze or the operating system startup freeze?

    If it is Windows Media Encoder 9, please try this hotfix:

    Windows Media Encoder 9 crashes when you switch the input and output viewers and change resources repeatedly

    http://support.microsoft.com/kb/954069

    If the issue still persists, please start it in Safe Mode for test.

    If it is the operating system, please try start repair:

    Startup Repair

    http://windows.microsoft.com/en-us/windows7/products/features/startup-repair


    Karen Hu
    TechNet Community Support

    Thursday, January 02, 2014 1:56 PM
    Moderator
  • Only WME hangs.

    The patch doesn't help.

    The WME.exe en WMEnc.exe processes are starting, but the  WMEncAgt.exe process doesn't start.

    If I stop the WME.exe and WMEnc.exe processes and restart WME then it's OK.

    Sunday, January 05, 2014 1:41 PM
  • According to this, WME is not supported on Windows 7 and has been replaced by a free version of Microsoft Expression Encoder. Is switching an option?

    Tim De Baets
    http://www.bm-productions.tk

    Wednesday, January 08, 2014 8:35 PM
  • I am using WinXP.

    Expression Encoder is no option because it uses more cpu and the output quality can not compete with WME9.

    • Edited by don3456 Friday, January 10, 2014 8:19 PM
    Friday, January 10, 2014 8:10 PM
  • Hi,

    Firstly Windows XP is going to end of support at April 8, 2014. In order to keep your computer safe and up to date, we'd recommend you upgrade the current PC or get a new PC.

    If you still want to use Windows XP, have you test it in Safe Mode? How is the result?

    Meanwhile, please update all your available drivers and then refer to this article to update your behavior of the Windows Media Encoder 9 Series:

    http://support.microsoft.com/kb/895182


    Karen Hu
    TechNet Community Support

    Tuesday, January 14, 2014 1:55 AM
    Moderator
  • I am using the Enhanced Write Filter (the best MS feature ever) so safety is no issue.

    I figured out that the problem only occurs when WME is closed and started for the 2nd time.

    The WME.exe process doesn't shut down properly.

    I made a batch file that first kills all WME processes and then start WME.

    Now it's OK.

    Wednesday, January 15, 2014 9:47 PM