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DRIVER_IQRL_NOT_LESS_OR_EQUAL Error.

    Question

  • I keep getting the blue screen with this error message when I'm playing games.  I have tried to find a solution myself, but I'm not all that tech savvy. 

    Tuesday, August 05, 2014 11:49 PM

Answers

  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Alicia91 Wednesday, August 06, 2014 12:55 AM
    Tuesday, August 05, 2014 11:54 PM
    Moderator

All replies

  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Alicia91 Wednesday, August 06, 2014 12:55 AM
    Tuesday, August 05, 2014 11:54 PM
    Moderator
  • I hope this works.

    onedrive.live.com/?gologin=1&mkt=en-GB#cid=A17FDD16B3A60D4A&id=A17FDD16B3A60D4A%21110

    Wednesday, August 06, 2014 12:54 AM
  • https://onedrive.live.com/redir?resid=EF398A31EE943E9C%21952

    Wednesday, August 06, 2014 12:56 AM
  • Alicia

    These were all related to the Driver for Intel Graphics Adapter.  I would install the newest driver available even if it is the same date and even if windows says you have the most current driver as drivers do become corrupt.

    Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Ken\Desktop\New folder\080514-12812-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*C:\Symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*C:\Symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    Machine Name:
    Kernel base = 0xfffff801`4347b000 PsLoadedModuleList = 0xfffff801`437452d0
    Debug session time: Tue Aug  5 19:21:51.125 2014 (UTC - 4:00)
    System Uptime: 0 days 3:05:50.066
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {28, 2, 0, fffff800414b4287}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+63287 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff800414b4287, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff801437cf138
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     0000000000000028 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    igdkmd64+63287
    fffff800`414b4287 83782802        cmp     dword ptr [rax+28h],2
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  AV
    
    PROCESS_NAME:  dwm.exe
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
    
    TRAP_FRAME:  ffffd000523ca030 -- (.trap 0xffffd000523ca030)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=ffffe000e9a3ee68
    rdx=ffffe000e874ab70 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800414b4287 rsp=ffffd000523ca1c0 rbp=ffffe000e874a6d0
     r8=ffffe000e8e84c60  r9=00000000ffffffff r10=0000000000000002
    r11=ffffd000523ca1b8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    igdkmd64+0x63287:
    fffff800`414b4287 83782802        cmp     dword ptr [rax+28h],2 ds:00000000`00000028=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff801435daae9 to fffff801435cefa0
    
    STACK_TEXT:  
    ffffd000`523c9ee8 fffff801`435daae9 : 00000000`0000000a 00000000`00000028 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    ffffd000`523c9ef0 fffff801`435d933a : 00000000`00000000 00000000`92c00000 00000000`00000000 ffffd000`523ca030 : nt!KiBugCheckDispatch+0x69
    ffffd000`523ca030 fffff800`414b4287 : ffffe000`e7bb2000 00000000`00000002 ffffe000`e9a3e000 00000000`ffffffff : nt!KiPageFault+0x23a
    ffffd000`523ca1c0 ffffe000`e7bb2000 : 00000000`00000002 ffffe000`e9a3e000 00000000`ffffffff ffffe000`e8e84c60 : igdkmd64+0x63287
    ffffd000`523ca1c8 00000000`00000002 : ffffe000`e9a3e000 00000000`ffffffff ffffe000`e8e84c60 00000000`00000000 : 0xffffe000`e7bb2000
    ffffd000`523ca1d0 ffffe000`e9a3e000 : 00000000`ffffffff ffffe000`e8e84c60 00000000`00000000 ffffe000`e9a3e000 : 0x2
    ffffd000`523ca1d8 00000000`ffffffff : ffffe000`e8e84c60 00000000`00000000 ffffe000`e9a3e000 00000000`00000000 : 0xffffe000`e9a3e000
    ffffd000`523ca1e0 ffffe000`e8e84c60 : 00000000`00000000 ffffe000`e9a3e000 00000000`00000000 ffffe000`e8e84c78 : 0xffffffff
    ffffd000`523ca1e8 00000000`00000000 : ffffe000`e9a3e000 00000000`00000000 ffffe000`e8e84c78 ffffc001`54e19502 : 0xffffe000`e8e84c60
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    igdkmd64+63287
    fffff800`414b4287 83782802        cmp     dword ptr [rax+28h],2
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  igdkmd64+63287
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd64
    
    IMAGE_NAME:  igdkmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  524b0131
    
    FAILURE_BUCKET_ID:  AV_igdkmd64+63287
    
    BUCKET_ID:  AV_igdkmd64+63287
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:av_igdkmd64+63287
    
    FAILURE_ID_HASH:  {c23f1390-e66c-5d68-5d75-e53c9bbaab1f}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`41451000 fffff800`4186b000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Tue Oct 01 13:06:57 2013 (524B0131)
        CheckSum:         003FF93B
        ImageSize:        0041A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    


    Wanikiya and Dyami--Team Zigzag

    Wednesday, August 06, 2014 1:31 AM
    Moderator
  • thank you, I'll try that.
    Wednesday, August 06, 2014 1:43 AM
  • Make sure you have all the latest drivers for your video and sound.
    Wednesday, August 06, 2014 11:38 AM
  • So, this might be completely unrelated, but after I installed the driver, my scrolling on my touchpad stopped working. Any ideas on how to fix that?

    Wednesday, August 06, 2014 4:49 PM
  • Alicia

    More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help
    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1


    Wanikiya and Dyami--Team Zigzag

    Wednesday, August 06, 2014 5:27 PM
    Moderator