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my word11 for mac is freezing

    Question

  • after latest update to word for mac 14.3.6 my word is freezing up...and I have force quit

    any ideas why is that?

    Friday, July 19, 2013 1:03 PM

Answers

  • Hi,

    Try to repair Office to check the issue.

    And try to start Word in safe mode to check whether the issue is caused by some add-ins.

    Also, if the issue still occurs to safe mode, try to start Windows in clean boot to check whether the issue is caused by some third party services.


    Jaynet Zhang
    TechNet Community Support

    Saturday, July 20, 2013 6:16 AM

All replies

  • Hi,

    Try to repair Office to check the issue.

    And try to start Word in safe mode to check whether the issue is caused by some add-ins.

    Also, if the issue still occurs to safe mode, try to start Windows in clean boot to check whether the issue is caused by some third party services.


    Jaynet Zhang
    TechNet Community Support

    Saturday, July 20, 2013 6:16 AM
  • Hi,

    for help with MS Office for Mac, we recommend the dedicated MS Answers forums for Mac : http://answers.microsoft.com/en-us/mac


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
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    Saturday, July 20, 2013 8:42 AM