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Softgrid Client error

    Question

  • Hello,

    i have a problem streaming applications to the client. i can see the default application on the desktop, refreshing also works. but when i open the app the launch fail. i have the following errors in the sftlog file.

    [02/27/2008 15:00:54:983 JGSW ERR] {hap=8:app=Default SoftGrid Application 1.0:tid=848:usr=Administrator}
    The SoftGrid client could not connect to stream URL 'rtsp://AVS:554/DefaultApp.sft' (FS status: 19D06E0A-10000004).

    [02/27/2008 15:00:54:983 SWAP ERR] {hap=8:app=Default SoftGrid Application 1.0:tid=848:usr=Administrator}
    The client was unable to connect to a SoftGrid server (rc 19D06E0A-10000004)

    I have installed the Softgrid server on a Windows 2008 Server and i followed the trial guide while installing.

    Extra steps i performed for troubleshooting reason (they didnt helped obviously), in the windows firewall i created a access rule for port 554. i also tried to launch the app as a domain admin, also without success.

    anyone have a solution for this issue?

    thanks in advance

    Bjoern

    P.s. i saw the other thread but i dont have a TS and i´m not sure if the problem has the same root cause.
    Wednesday, February 27, 2008 2:34 PM

Answers

  • IIS has nothing to do with the launching of the app.  It is only used by the Management Console.  It is not involved with either getting app shortcuts and OSDs to the client (unless you use http: references instead of unc) and is not involved with the launching of the app.

     

    Friday, April 04, 2008 1:21 PM
    Moderator

All replies

  • Hi Bjoern,

     

    The user in question is part of a AD group with permissions to the application record?

    The .SFT file is in the root of content?

    The client is configured to accept any connection and not just secured?

    What is the OS of the client?

     

     

     

    Wednesday, February 27, 2008 5:58 PM
  • Given the client log, the client must have found the server and established the rtsp connection.  Check the server log (under SoftGrid Server\logs\ ) for more info on why it failed to find the file.  That message will tell you the exact path that it is expecting to find the sft.  Look for the mismatch.

     

    I'd guess that you failed to create a share for the content folder.

     

    Wednesday, February 27, 2008 7:48 PM
    Moderator
  •  SeanDo-MSFT wrote:

    Hi Bjoern,

     

    The user in question is part of a AD group with permissions to the application record?

    The .SFT file is in the root of content?

    The client is configured to accept any connection and not just secured?

    What is the OS of the client?

     

     

     



    Hi SeanDo-MSFT,

    with permissions you mean the user is in that group that has permissions to acces the application. Yes, the user is in that group. and i have given read permissions to everyone on the content share and i can access it on the client.

    Yes, the .sft file is in the root of the content folder.

    Yes, the client is configured to allow all incoming connections.

    The Client OS is Windows XP SP2

    Thanks for your support

     Tim Mangan wrote:

    Given the client log, the client must have found the server and established the rtsp connection.  Check the server log (under SoftGrid Server\logs\ ) for more info on why it failed to find the file.  That message will tell you the exact path that it is expecting to find the sft.  Look for the mismatch.

     

    I'd guess that you failed to create a share for the content folder.






    Hi Tim,

    here are the entries in the server-log file i have found, but for me it tells not very much interesting.


    [2008-02-27 10:36:31.335] AVS 2528 2980 SW_SystemDispatcher::init - - - - 0 41217 "System Dispatcher Successfully Started Version 4.5.0.606
    "
    [2008-02-27 13:36:16.950] AVS 2596 3064 RTSPHandlerEx::HandleGetParameter - "Default Provider" Administrator - 1 42253 "Valid RTSP GET_PARAMETER request received.
    "
    [2008-02-27 13:37:48.247] AVS 2384 2628 RTSPHandlerEx::HandleGetParameter - "Default Provider" Administrator - 1 42253 "Valid RTSP GET_PARAMETER request received.
    "
    [2008-02-27 13:39:34.153] AVS 3056 2692 RTSPHandlerEx::HandleGetParameter - "Default Provider" testuser1 - 1 42253 "Valid RTSP GET_PARAMETER request received.
    "
    [2008-02-27 13:40:34.122] AVS 2596 2160 SW_RTSPHandler::HandleSetup 1834515028 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:40:54.310] AVS 2384 2592 SW_RTSPHandler::HandleSetup 53369232 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:41:14.356] AVS 3056 2140 SW_RTSPHandler::HandleSetup 704013955 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:46:37.919] AVS 2596 1884 RTSPHandlerEx::HandleGetParameter - "Default Provider" testuser1 - 1 42253 "Valid RTSP GET_PARAMETER request received.
    "
    [2008-02-27 13:46:45.450] AVS 2384 1872 SW_RTSPHandler::HandleSetup 158535724 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:47:05.528] AVS 3056 3020 SW_RTSPHandler::HandleSetup 1052659311 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:47:25.591] AVS 2596 304 SW_RTSPHandler::HandleSetup 1294348739 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:54:11.997] AVS 2384 552 SW_RTSPHandler::HandleSetup 709325897 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:54:32.044] AVS 3056 3024 SW_RTSPHandler::HandleSetup 419772620 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup
    "
    [2008-02-27 13:54:52.075] AVS 2596 1936 SW_RTSPHandler::HandleSetup 769603068 "Default Provider" testuser1 DefaultApp.sft 0 40960 "Session Setup


    The content folder is shared and accessible from the client. the content folder has read permissons for everyone.

    Thanks for your support.


    Thursday, February 28, 2008 7:52 AM
  • Heres a little snip from the sftnta.log for me it tells not to much interesting maybe someone of you sees more?



    [03/06/2008 15:21:05.632, 0x01400] SWSocket::IsConnected Warn: Time spent in select: 20000 msec
    [03/06/2008 15:21:05.632, 0x01400] SWSocket::IsConnected Timed out(20000 ms) on select, SWSocket(TCP Addr(0x501a8c0)  Port(49172))
    [03/06/2008 15:21:05.632, 0x01400] SWRTSP::ConnectStreams, Failed at(Status = pRTPSocket->Connect()), Status = 0x19d06e0a10000004
    [03/06/2008 15:21:05.632, 0x01400] SWRTSP:: Setup, Failed at(Status = ConnectStreams(nRTPPort, nRTCPPort, pRTPStream, pRTCPStream, pRTPSocket, pRTCPSocket)), Status = 0x19d06e0a10000004
    [03/06/2008 15:21:05.632, 0x01400] SWSocket:: Disconnect Failed to shutdown SWSocket(TCP Addr(0x501a8c0)  Port(49172)). Error: 10057
    [03/06/2008 15:21:05.632, 0x01400] SWSocket:: Disconnect closesocket OK SWSocket(TCP Addr(0x501a8c0)  Port(49172))
    [03/06/2008 15:21:05.632, 0x01400] SWRTSP::Mount, Failed at(Status = Setup(pSession)), Status = 0x19d06e0a10000004
    [03/06/2008 15:21:05.632, 0x01400] SWRTSP:: OpenSession, Failed to Mount SWRTSPSession(12) on SWConnection(User(Administrator),Host(avs:554)), Status: 0x19d06e0a10000004
    [03/06/2008 15:21:05.632, 0x01400] SWRTSPSession::~SWRTSPSession Destruction of SWRTSPSession(12)
    [03/06/2008 15:21:05.632, 0x01400] SWRTSPServiceProvider::Connect: could not open pSession for user , package PackageInfo(m_ulSDOffset(0x0), m_ulBMOffset(0x0), m_ulFDOffset(0x0), m_ulFDCompSize(0x0))
    [03/06/2008 15:21:05.632, 0x01400] SWRTSP::~SWRTSP Destruction of SWConnection(User(Administrator),Host(avs:554))
    [03/06/2008 15:21:05.632, 0x01400] SWSocket:: Disconnect shutdown OK SWSocket(TCP Host(avs) Addr(0x501a8c0)  Port(554))
    [03/06/2008 15:21:05.632, 0x01400] SWSocket:: Disconnect closesocket OK SWSocket(TCP Host(avs) Addr(0x501a8c0)  Port(554))
    [03/06/2008 15:21:05.632, 0x01400] SWRTSPServiceProvider::Connect: Failed to open pSession for user , package PackageInfo(m_ulSDOffset(0x0), m_ulBMOffset(0x0), m_ulFDOffset(0x0), m_ulFDCompSize(0x0))
    [03/06/2008 15:21:05.632, 0x01400] SWRTSPServiceProvider::Connect, RTSP://avs:554/DefaultApp.sft , Error Status : 0x19d06e0a10000004 OUT
    [03/06/2008 15:21:05.632, 0x01400] SWRTSPServiceProvider::Teardown, No Session, Error Status : 0x15604f0a10000003 OUT
    [03/06/2008 15:21:05.632, 0x00236] SWRTSPServiceProvider::Teardown, No Session, Error Status : 0x15604f0a10000003 OUT

    Thursday, March 06, 2008 2:26 PM
  • Do you have a load balancer with multiple VAS?  If so, what kind and how is it set up.

     

    Thursday, March 06, 2008 2:56 PM
    Moderator
  • No, i dont have load balancing here
    Friday, March 07, 2008 6:39 AM
  • This is a wild guess but, open the osd file and check to see if RTSP:// is written in upper or lower case. If it's uppercase, change it to lower case (rtsp://).
    Thursday, April 03, 2008 4:04 PM
  • It is hard to remotely debug your issue.  There isn't anything obvious jumping out here.  You might try downloading the PimpMy for SoftGrid Help Desks off of my website.  You get a free 30 day trial.  It will look at the apps assigned to the user and tell you what is broken (well most of the time, but if it doesn't let me know!).

    Friday, April 04, 2008 1:57 AM
    Moderator
  • Thanks for your support. I´ll have a look on the apps with your software mentioned above. in the meantime i´ve installed an additional server with w2k3 and with this server everything is working fine. maybe something is gone wrong with iis7. i don´t know why but i have a strange feeling with all the iis6 combatibility things installed.

    Friday, April 04, 2008 10:13 AM
  • IIS has nothing to do with the launching of the app.  It is only used by the Management Console.  It is not involved with either getting app shortcuts and OSDs to the client (unless you use http: references instead of unc) and is not involved with the launching of the app.

     

    Friday, April 04, 2008 1:21 PM
    Moderator
  •  Tim Mangan wrote:

    It is hard to remotely debug your issue.  There isn't anything obvious jumping out here.  You might try downloading the PimpMy for SoftGrid Help Desks off of my website.  You get a free 30 day trial.  It will look at the apps assigned to the user and tell you what is broken (well most of the time, but if it doesn't let me know!).

     

    Hi,

     

    Just tried your app and its pretty cool, I am running it with .net 2.0 on the server (removed 3.5 custom action).

     

    Is there a reason the installer prompts for 3.5?

    Wednesday, April 30, 2008 2:19 AM
  • The other package It was built with 3.5 to get the real-time monitors to display correctly with resizing, so this package was built the same way.  As it is WPF, I did not expect it to work without at least framework 2.5 installed!

     

    Friday, May 02, 2008 7:56 PM
    Moderator
  • I just had the same symptoms, with same type of entries in the sftlog and sft-server log.

     

    I was also wrestling with server 2008. First I could not connect to the 554 serverport from the client, so I fixed the firewall settings, so I coulda connect. But that is not enough. I could now connect, but could not stream the app to the client. So I disabled the firewall in its entirety on the server. Now the app is launched...

     

    Maybe the same is the case here.

     

    regards Michel

    Tuesday, May 13, 2008 3:33 PM
  • With the VAS on server 2008, you now have to deal with that firewall.  The VAS is not firewall aware and will not open the necessary ports for you.  The client wants to connect on 554, but then also on "high ports" for the RTP portion. 

     

    Turning off the firewall is one option.  Another is to open up those high ports for RTP.  The third option is to move to RTSPS and only open up a single port (332 by default).  I guess the fourth option is to go back to server 2003, but turning off the firewall on 2008 would probably be more secure so don't go there.

    Thursday, May 15, 2008 1:30 PM
    Moderator