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response group on hold music restarts

    Question

  • Hi Guys

    i am currently running lync 2010 with a response group and music on hold for that response group.

    everything works fine but when i ring into the response group after 10 seconds it dials another group, when this happens the music on hold STOPS and restarts from the beginning.

    i need to have it so that the person on hold hears the full recording rather than the first 10 seconds of it.

    any help would be greatly appreciated.

    Thanks

    Thursday, October 31, 2013 2:19 AM

Answers

  • I'm afraid this is just the design as the call is transferred, sorry.

    • Proposed as answer by Kent-Huang Saturday, November 02, 2013 12:04 PM
    • Marked as answer by Fonts4eva Sunday, November 03, 2013 4:18 AM
    Thursday, October 31, 2013 2:54 PM

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