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Application crashes with Exception code 0xc0000005 but same application run without error on Win XP

    Question

  • Hello I have an application which run smoothly on Win XP but 4 out of 10 times get crashed with Exception code 0xc0000005 on Win 8.1

    There are two applications - 

    1. Main application (build in .Net and compiled using x86 target CPU)

    2. Sub-application (build in C++) which invoked by main application

    When I start sub-application from main application then it get crashed sometimes, when looked in even viewer I got this -

    Exception code 0xc0000005

    Monday, July 21, 2014 9:25 AM

Answers

  • Hi,

    I considered that this is the compatible issue.

    Would you please try to run this app in Windows 8.1 compatible mode?

    Make older programs compatible with this version of Windows
    http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

    If it still fail to work, we have to collect the crash dump file to check which certain module cause this issue, so that we can know whether the Developer team can help you more:

    First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\plugin-testapp.exe]
    "DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
      00,6d,00,70,00,73,00,00,00
    "DumpCount"=dword:00000010
    "DumpType"=dword:00000001
    "CustomDumpFlags"=dword:00000000

    Then, open your app to repro the issue. If crash issue appeared, please find the crashdump file under c:\.

    To further help you, please upload this file into Skydrive and shared the link here.

    Also, you can try to analyze dump by yourself if you would like to:
    How to analyze app crash dump file:
    http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx


    Kate Li
    TechNet Community Support

    Tuesday, July 22, 2014 8:10 AM
    Moderator