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KMS Unknown Error 0x80131904

    Question

  • Windows Server 2008 R2 SP1, running VAMT3

    In VAMT3 saw the following error on the Products-Windows panel

    Computer name: kms.company.com

    Product Name: Windows Server (R), Server Standard

    Product Key Type: CSVLK

    License Status: Unknown

    Genuine Status: Genuine

    Status of last action: Unknown error (0x80131904)

    I have been thrust into the role of admin for our KMS server, so this is all new to me.  Recently we installed a patch to get us up to Win8 compatiablity (KB2885698), didn't notice any problems after that.  Now I'm getting this error.

     I have tried to update the license status with current credentials and get 'User Credentials can not be used for local connections'.  I've attempted alternative credentials with the administrator account, but received the same error.

    Seeing as how I'm new to this, I'm pretty sure I could be missing a troubleshooting step, but I could use any advice whatsoever.  It's about to become a rather urgent issue for us.

    Thanks

    Jon

    Edit: I should note that we also have VAMT2 on this server as well, and that doesn't appear to be reporting any errors.  Could the two versions be causing problems?  

    • Edited by jrh-svsu Monday, November 25, 2013 9:08 PM
    Monday, November 25, 2013 9:07 PM

Answers