Hi,
Do you have another camera program in your PC? if you have, test if it works fine. Or does the computer built-in camera works correctly with other Apps, such as skype, etc.
I recommend you try running the
Apps troubleshooter. This tool can automatically identify and fix some problems with apps.
In addition to the link provided by T.Kujala, I also suggest you update or reinstall the related driver for a test.
Regards,
Yolanda
Yolanda
TechNet Community Support
