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Post Exchange 2003 -> 2010 Migration - some users Can't auth with Autodiscover, OOF

    Question

  • Hi there,

    Have just done a Exchange 2003 to Exchange 2010 migration (the organizational already had 2010 somewhere, this was just one local country site).

    After that, some users can't access free busy information, it works fine from OWA. From the user's Outlook clients they just get a message saying free/busy information cannot be displayed. Also OOF doesn't work for some users (but does for others).

    When browsing to http://exchangeserver/autodiscover/autodiscover.xml, i can authenticate fine with most mailbox credentials (and it comes up with error 600 code like it's supposed to), but for some users i can't authenticate at all with it (using the same credentials to login to OWA).

    There is nothing unusual in the logs or anything, and I've tried recreating the virtual directories.

    Any ideas?

    Thanks in advance,
    Gareth

    Thursday, February 23, 2012 9:10 AM

All replies

  • Edit the host file on the client machine with CAS server FQDN and check the issue.

    Post the update.


    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Friday, February 24, 2012 8:58 AM
  • You can also try to run Test-Outlookwebservices -id theuserthatdoesntwork

    Post the result in here

    http://technet.microsoft.com/en-us/library/bb124509.aspx


    Jonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog: http://www.testlabs.se/blog | Follow me on twitter: jonand82

    Friday, February 24, 2012 9:45 AM
  • Hello,

    Does this issue occur to all the users on both Exchange 2003 and 2010?

    According to the current situation, you can check the IIS log on the CAS server and let us know the detaied error codes.

    Thanks,
    Simon

    Sunday, February 26, 2012 5:16 PM
  • Hi Gareth,

    Please tell me did you have few clients of outlook 2003 also, because for Free/Busy information for the outllo 2003 clients we required public folder in Exchange 2010.

    Check for the autodiscover service is working or not & try to restart the Microsoft Exchange Active directory topology service & then try again,

    I hope this will help you,

    If you find this is helpfull for you, please mark it as answers.


    Arun Chaudhary MCP, MCTS, MCITP Microsoft Exchange Corporate Trainer India

    Monday, February 27, 2012 6:47 AM
  • Hello Gulab,

    I am Arun Chaudhary from new Delhi India,

    Please share your email id with me, my is arunkalagarh@gmail.com

    please reply.


    Arun Chaudhary MCP, MCTS, MCITP Microsoft Exchange Corporate Trainer India

    Monday, February 27, 2012 6:59 AM
  •  

    Hello Arun,

    Do you find any clues in the IIS log?

    Thanks,

    Simon

    Monday, February 27, 2012 9:38 AM
  • Hello Friend,

    this is not my question, its other, I m littilte bit busy, I l get back with answer.


    Arun Chaudhary MCP,MCTS Win Server 2008,MCITP Exchange 2010 Visit my Blog- http://arunmsexchange.blogspot.in

    Monday, February 27, 2012 9:44 AM
  • What is the version of Outlook client? Post the OOF error message.

    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Monday, February 27, 2012 9:47 AM