none
Security updates over and over

    Question

  • I have two security updates that install (no error messages, successful installs) every morning at my normal update time and then again when I shut down every evening.

    The updates are:

    Security Update for Windows 7 for x64-based Systems (KB2676562)

    Security Update for Windows 7 for x64-based Systems (KB2813170)

    These started on June 3, 2013 and been happening 2X per day (at update time and at shutdown) every day since.  If I turn off the updates (un-check the boxes) I get an update error message.  If I click "Restore hidden updates" nothing shows and I get another error message.  If I close out of Windows Update and then open it again from Control Panel the updates are there again and I get the message that "2 important updates are available"

    Apparently the system is not registering that these updates are successfully installed.  It's just a pain to have to wait for the updates every time I shut down.

    I've Googled this extensively and got no solutions.

    Friday, October 25, 2013 1:25 PM

Answers

All replies

  • Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, October 27, 2013 9:57 AM
  • Hi ,

    If they have already been installed, just hide them in Windows Update.

    Hide Windows 7 Updates that you do not Ever Want to Install

    http://technet.microsoft.com/en-us/magazine/ff382716.aspx

    If no, this may happen if the update isn’t installed correctly the first time, or if your Windows Update settings can't detect the update.

    Based on the current situation, Please try following steps to check the issue:

    1. To uninstall the update refer the below mentioned link.

    Remove an update

    http://windows.microsoft.com/en-US/windows7/Remove-an-update

    2. Reset Windows Update Components. (For Windows Vista)

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058

    3. Run Windows Update again.

    If it still persists, I would like to suggest you try the following:

    1. Temporary disable the antivirus and firewall.

    2. Run the Microsoft Fixit and see how it works.

    Fix the problem with Microsoft Windows Update that is not working

    3. Run System Update Readiness Tool and collect the %SYSTEMROOT%\Logs\CBS\CheckSUR.log as Noel D Paton said.

    http://support.microsoft.com/kb/947821

    5. Diagnose and repair the corrupted files listed on checksur.log.

    http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx

    6. Run System File Checker tool and see how it works.

    Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833/en-us

    7. Preform an in-place upgrade to check the issue.

    How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2

    http://support.microsoft.com/kb/2255099

    Hopefully you could resolve your issue soon.
     
    Regards,

    Blair Deng

     


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    Tuesday, October 29, 2013 11:28 AM
    Moderator
  • I loaded checksur but it gave no evidence of running.  I have looked around to find the tool to run it but cannot find it.  I do find a text file that indicates it ran with the following information.

    Seconds executed: 165
     Found 3 errors
      CSI Unable to Query Store Version Total count: 1
      CBS MUM Corrupt Total count: 2

    Unavailable repair files:
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

    However the problem persists.

    Wednesday, October 30, 2013 3:27 PM
  • This error is the important one -

    CSI Unable to Query Store Version Total count: 1

    Please post the FULL report - and also run SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, October 30, 2013 3:54 PM
  • Noel,

    Sorry to be so slow in responding to your help.  I've been traveling and otherwise occupied and since this problem is only an annoyance it is constantly bumped off the top of the list.

    Here is the full text of what is in the CheckSUR notepad document:

    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 20.0
    2013-10-27 09:24

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CSI Unable to Query Store Version 0x00000002   

    Summary:
    Seconds executed: 165
     Found 3 errors
      CSI Unable to Query Store Version Total count: 1
      CBS MUM Corrupt Total count: 2

    Unavailable repair files:
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

     

    I ran SFC/SCANNOW and quickly got this message: Windows Resource Protection could not perform the requested operation.


    irons54vortex

    Thursday, November 07, 2013 7:24 PM
  • The important error is this one...

    Checking Packages
     (f) CSI Unable to Query Store Version 0x00000002   

    This indicates either that the Components registry hive is corrupted, or that there are other permissions issues.

    I rather suspect that a clean install may be necessary to get Windows back to normality again :(


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 07, 2013 8:41 PM
  • Blair, my same apologies to you in being so slow to respond.

    I tried the remove an update process without success.  As I noted before when I go to Windows Update on Control Panel the system gives an error message when I choose to hide the updates.

    I ran fixit with no success (no change in the repeated successful installation).

    I have installed and run the System Update Readiness Tool so I'll see if that works.

    At this point I'm going to pass on doing an in-place upgrade.


    irons54vortex

    Thursday, November 07, 2013 8:50 PM
  • After running the various suggestions I now get more updates that repeat day after day.

    In addition to the

    Security Update for Windows 7 for x64-based Systems (KB2676562)

    Security Update for Windows 7 for x64-based Systems (KB2813170)

    I also get

    Update for Windows 7 for x64-based Systems (KB2882822)

    Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.2216.0

    The definition update only occurs when my computer does its morning update check - it doesn't happen at shutdown but the other three do.  I obviously don't know for sure that the 3rd update was triggered by trying the suggested checks and scans but it appeared at the same time.

    I apparently was not supplied with a system DVD when I purchased the computer and so am unable to attempt an in-place upgrade procedure.  It there a way to do an in-place upgrade or to reinstall the operating system w/o a disc?  It doesn't seem likely but I thought I would ask.

    Thanks for your help.


    irons54vortex

    Saturday, November 16, 2013 1:38 AM
  • MSE updates occur every day - by design :)

    Please post the CheckSUR log as requested


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 16, 2013 8:37 AM
  • Noel, the previous time I looked for the CheckSur log I was unable to find it.  Now it is found in a search so here are the contents:

    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 20.0
    2013-10-27 09:24

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum  Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CSI Unable to Query Store Version 0x00000002   

    Summary:
    Seconds executed: 165
     Found 3 errors
      CSI Unable to Query Store Version Total count: 1
      CBS MUM Corrupt Total count: 2

    Unavailable repair files:
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
     servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
     servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat


    irons54vortex

    Saturday, November 16, 2013 2:01 PM
  • Checking Packages
    (f) CSI Unable to Query Store Version 0x00000002  

    There's your problem :(

    This usually indicates corruption in the registry hive which may or may not be fixable.

    A repair install is probably a minimum fix for this - and it may require a clean install.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, November 17, 2013 10:05 AM
  • Noel,

    My laptop was not supplied with a system disc.  I'll be calling Dell technical support to see what they can do but absent that, how can you do a repair install or a clean install without a disc?  Alternatively how does one obtain a system disc if it was not supplied by the manufacturer?

     

    Thanks for all your help!


    irons54vortex

    Sunday, November 17, 2013 11:34 PM
  • I have requested system discs from Dell and will do the update when they arrive and let you know if that fixes it.


    irons54vortex

    Monday, November 18, 2013 12:40 AM
  • they may only be able to do a clean install (which will wipe all your data)

    For a good set of instructions on how to do a repair install, see here...

    http://www.sevenforums.com/tutorials/3413-repair-install.html



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 18, 2013 6:07 PM
  • Just to close this out.  I got the system discs from Dell but was unable to do an in-place update.  I ended up having to pay Dell for support to do a clean install as there were a number of issues that I was uncomfortable addressing on my own.  I also learned during this that the MS backup utility doesn't back up Outlook.  Fortunately I use Gmail so my Outlook emails are mirrored on the Gmail site.  Unfortunately I lost a number of emails that I had placed in a "saved items" folder on my desktop as well as my Outlook calendar.  I have since learned how to backup Outlook files but it is a mystery to me why this is not included automatically in the MS backup utility.

    Interestingly the clean install restored a number of features that had quit working on my laptop (for example, the "disc eject" button now works again).

    Anyway thanks again for your help.


    irons54vortex

    Monday, November 25, 2013 12:33 PM
  • At least you're up and running again :)

    Good luck with the new install!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 2:49 PM