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Why i have the error memory managment in my TOSHIBA windows 8 ..will i loose all my info

    Question

  • my computer was perfect until now..is new.. appears a sad face and blue screen..and the error was memory managment..what does it mean? i have many work´s info... what can i do..to protect my computer now and during the time.

    I have re started..but nothing doesnt work... what can i do... when this error appear. 

    i am sooo sad..Please help me.

    Sunday, October 13, 2013 3:27 AM

Answers

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    You get this one:

    Bug Check 0x1A: MEMORY_MANAGEMENT

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].


    In the meantime do a memory test (memtest86+).


    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Monday, October 14, 2013 6:56 PM
  • Hi,

    To be added, To resolve this problem, I would suggest you follow the methods below for test.

    Could you login to your system? Or it just show a blue screen every time you start computer?  

    Session 1: If you couldn’t boot into system, you can try to make a recovery disk, go to create a USB recovery drive (you can also create your recovery drive on a CD or DVD), which can help you troubleshoot problems with your PC, even if it won't start.

    Session 2: If you can boot into system, firstly, you can make a memory diagnosis for your system.

    1. Log on to a computer as an administrator user.

    2. Move the mouse cursor to the right-hand side of the screen and click the Search icon.

    3. In the Search field, type memory and then click Settings.

    4. On the left-hand side, click 'Diagnose your computer's memory problems'.

    5. The computer will now restart (if loaded in to Windows®) and start the Windows Memory Diagnostic tool. This will automatically start running the standard test by default.

    6. After the test has finished running, it will automatically restart the computer and load back in to Windows. You should then get a pop-up message next to the clock on the toolbar.

    Secondly, upgrade all the hardware driver to be latest, if possible, also contact TOSHIBA support to upgrade BIOS to be latest.

    In the end, When you encounter a BSOD (Blue Screen of Death) in Windows the computer will save information regarding the error message in a log file. This log file or minidump file is saved in the Minidump subdirectory under Windows (C:\Windows\MiniDump). Generally the information saved in this minidump file can help pinpoint the cause of the blue screen error message and help you in resolving the problem.


    Roger Lu
    TechNet Community Support


    Tuesday, October 15, 2013 2:05 AM

All replies

  • Did you installed any software before problem started?

    In start search for memory and under setting run Diagnose you computer's memory problems and run it.

    It is better to setup a file history and backup your data:

    http://windows.microsoft.com/en-us/windows-8/set-drive-file-history

    Monday, October 14, 2013 2:52 PM
  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    You get this one:

    Bug Check 0x1A: MEMORY_MANAGEMENT

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [2][3] to generate dumps.

    If you want to analyze them your own, check those videos [4][5] and read this KB article [6].


    In the meantime do a memory test (memtest86+).


    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [2] http://support.microsoft.com/kb/254649
    [3] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [4] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [5] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [6] http://support.microsoft.com/kb/315263


    "A programmer is just a tool which converts caffeine into code"

    Monday, October 14, 2013 6:56 PM
  • Hi,

    To be added, To resolve this problem, I would suggest you follow the methods below for test.

    Could you login to your system? Or it just show a blue screen every time you start computer?  

    Session 1: If you couldn’t boot into system, you can try to make a recovery disk, go to create a USB recovery drive (you can also create your recovery drive on a CD or DVD), which can help you troubleshoot problems with your PC, even if it won't start.

    Session 2: If you can boot into system, firstly, you can make a memory diagnosis for your system.

    1. Log on to a computer as an administrator user.

    2. Move the mouse cursor to the right-hand side of the screen and click the Search icon.

    3. In the Search field, type memory and then click Settings.

    4. On the left-hand side, click 'Diagnose your computer's memory problems'.

    5. The computer will now restart (if loaded in to Windows®) and start the Windows Memory Diagnostic tool. This will automatically start running the standard test by default.

    6. After the test has finished running, it will automatically restart the computer and load back in to Windows. You should then get a pop-up message next to the clock on the toolbar.

    Secondly, upgrade all the hardware driver to be latest, if possible, also contact TOSHIBA support to upgrade BIOS to be latest.

    In the end, When you encounter a BSOD (Blue Screen of Death) in Windows the computer will save information regarding the error message in a log file. This log file or minidump file is saved in the Minidump subdirectory under Windows (C:\Windows\MiniDump). Generally the information saved in this minidump file can help pinpoint the cause of the blue screen error message and help you in resolving the problem.


    Roger Lu
    TechNet Community Support


    Tuesday, October 15, 2013 2:05 AM
    1. Log on to Windows 8 computer with the administrator account.
    2. Click Desktop tile from the Start screen to go to the desktop window.
    3. Once on the desktop screen, hover mouse to the bottom right corner of the window.
    4. From the displayed options, click Search.
    5. On the opened Search pane in the right, ensure that Apps category.
    6. On the same pane, type CMD in Apps field.
    7. From the displayed results on Apps window, right-click Command Prompt.
    8. From the displayed advanced options at the bottom of the window, click Run as administrator.

    9. On the displayed User Account Control box, click Yes to provide the administrator approval to open the command prompt with the elevated privileges.
    10. On command prompt window, type SFC /SCANNOW command and press Enter to initiate the memory scanning process.

    11. Close the command prompt window when done.

    love is rock!!!

    Tuesday, October 15, 2013 3:38 PM