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Windows 7 STOP Error Problem

    General discussion

  • My PC has been encountering BSOD several times but the different stop errors are being displayed such as 0XA, 0x19 and 0xD1.

    i have used Memtest and Windows Memory Diagnostics Tool but no problems were detected. I have also checked my hard disk for errors but no errors were detected.

    Here's the link to the dump files created

    https://skydrive.live.com/redir?resid=63A2AD288F08E962!277

    • Changed type carlo88 Wednesday, July 03, 2013 7:26 AM
    Wednesday, July 03, 2013 5:10 AM

All replies

  • These crashes were caused by memory corruption (probably a driver).  Please run these two tests to verify your memory and find which driver is causing the problem.  

    *Dont forget to upload any further DMP files (especially those when verifier is running)

    *If you are overclocking anything reset to default before running these tests.
    In other words STOP!!!   If you dont know what this means you probably arent

    1-Memtest.
    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org 
    *Boot from the CD, and leave it running for at least 5 or 6 passes.
    *Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.
    *Test the sticks individually, and if you find a good one, test it in all slots.

    Any errors are indicative of a memory problem.
    If a known good stick fails in a motherboard slot it is probably the slot.


    2-Driver verifier

    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is.

    *But sometimes it'll crash and won't tell you the driver.
    *Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
    *I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.
    *Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Here is the procedure:

    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next" (or  Type "verifier /standard /all"  (no quotes) if you want to verify all of them (this will slow your computer down))
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and for win 8 dont check Concurrency stress test, and DDI compliance checking click "Next"
    - Select "Select driver names from a list" and click "Next"
    *Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.
    *Reboot the system and wait for it to crash to the Blue Screen.
    *Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
    *If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    *If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    *Further Reading
    http://support.microsoft.com/kb/244617
    About Driver Verifier
    Driver Verifer information  driver verifier Windows Vista - Microsoft Search
    Driver Verifier issues within Vista/ Windows 7  http://support.microsoft.com..default.aspx?+verifier1&res=20
    Driver Verifier Special Pool Feature  http://support.microsoft.com/kb/188831

    Wanikiya & Dyami--Team Zigzag

    Thursday, July 04, 2013 3:40 AM
    Moderator
  • Hi,

    What changes have been made before the issue appears?

    Also, check if the BSOD happens in Clean Boot mode and Safe Mode.


    Tracy Cai
    TechNet Community Support

    Thursday, July 04, 2013 8:07 AM
    Moderator
  • upon running verifier, here are the new dump files that were created

    https://skydrive.live.com/redir?resid=63A2AD288F08E962!282

    Sunday, July 07, 2013 2:34 AM