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During a recent Windows' update and server restart, my SBS 2011 no longer boots and is stuck on the dreaded: 'Perparing to Configure Windows'...any ideas?

    Question

  • Hi,

    Hardware: HP Proliant ML330 G6 Quad Core – 12GB DRAM

    Software:  SBS 2011

    Problem:

         This particular production server has been running for about 18 months and forms the hub to my business. It has undergone numerous updates that have passed without problem...that is until the most recent one!

    On reboot the server is stuck on 'Perparing to Configure Windows' - 6 hours have passed, but no response or any indication that it is going to boot.

    I have tried the following:

    • - Renaming 'pending.xml' - didn't work.
    • - DISM /image:X:\ /cleanup-image /revertpendingactions (for some reason my Windows install is on the X: drive when you access it via the command prompt using WRE).

             This resulted in the error message: The image option that is specified, points to a running Windows installation. To service the running operating system, use    the /Online option...

    I can (on occassions), boot into Safe Mode.

    I would appreciate any help on this because I'm running out of ideas.

    Regards

    Paul Fisher - IMAtechie UK ltd

    Sunday, September 16, 2012 8:49 PM

Answers


  • DISM /image:X:\ /cleanup-image /revertpendingactions  - This implies you followed http://blogs.technet.com/b/joscon/archive/2009/10/15/getting-out-of-a-no-boot-situation-after-installing-updates-on-windows-7-2008r2.aspx, but never got the message  Reverting pending actions from the image.... The operation completed.  Any revert of pending actions will be attempted after reboot. ( You don't get this message command is useless figure out why)

    1. Try to boot in safe mode with networking first ( Not safe mode) If it's get there you are set it will boot in normal mode.

    2. Check for these keys after booting in Win RE.

    Select HKEY_LOCAL_MACHINE\components
    HLKM\ Components\AdvancedInstallersNeedResolving
    HKLM\ComponentsOf\PendingXmlIdentifier

    If present delete them. Boot again in safe mode with networking ( This will take less time than normal mode and once you are through machine should boot back in normal mode)


    Monday, September 17, 2012 10:18 AM

All replies

  • Hi Paul:

    Have you tried unpluging the patch cord from the nic?  In safe mode do you see any relevent errors in the event logs?  Do you know what updates were applied before this reboot and can you list them here... should be avialable from Windows Update - View Recent Updates.   


    Larry Struckmeyer[SBS-MVP]

    Sunday, September 16, 2012 8:58 PM
    Moderator
  • Hi Larry,

          Firstly, thank you for your help.

    Can you access windows update when you are in Safe Mode?

    I unpluged the patch cord and I had a series of errors that appeared in the events - please see below:

    Level Date and Time Source Event ID Task Category
    Error 16/09/2012 19:24:11 EventLog 6008 None The previous system shutdown at 19:20:02 on ‎16/‎09/‎2012 was unexpected.
    Error 16/09/2012 19:24:20 Service Control Manager 7001 None "The Dynamic DNS Client service depends on the DNS Server service which failed to start because of the following error:
    The dependency service or group failed to start."
    Information 16/09/2012 19:24:20 Service Control Manager 7036 None The Server Infrastructure License Service service entered the running state.
    Information 16/09/2012 19:24:17 Service Control Manager 7036 None The Cryptographic Services service entered the running state.
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The Net.Msmq Listener Adapter service depends on the Message Queuing service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The Microsoft Exchange System Attendant service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The Microsoft Exchange Information Store service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The Microsoft Exchange File Distribution service depends on the Workstation service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:
    A device attached to the system is not functioning."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:17 Service Control Manager 7001 None "The DNS Server service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
    A device attached to the system is not functioning."
    Error 16/09/2012 19:24:16 Service Control Manager 7001 None "The Netlogon service depends on the Workstation service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:16 Service Control Manager 7001 None "The Kerberos Key Distribution Center service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
    A device attached to the system is not functioning."
    Error 16/09/2012 19:24:16 Service Control Manager 7001 None "The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:
    The dependency service or group failed to start."
    Error 16/09/2012 19:24:16 Service Control Manager 7001 None "The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
    A device attached to the system is not functioning."
    Error 16/09/2012 19:24:16 Service Control Manager 7001 None "The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
    A device attached to the system is not functioning."

    Sunday, September 16, 2012 10:26 PM
  • Can't tell positively as I don't have a SBS 2011 here I can restart in safe mode, but most of that looks like services that will not run in safe mode.  With the cable still unplugged, what happens if you restart in regular mode?

    Larry Struckmeyer[SBS-MVP]

    Sunday, September 16, 2012 11:03 PM
    Moderator

  • DISM /image:X:\ /cleanup-image /revertpendingactions  - This implies you followed http://blogs.technet.com/b/joscon/archive/2009/10/15/getting-out-of-a-no-boot-situation-after-installing-updates-on-windows-7-2008r2.aspx, but never got the message  Reverting pending actions from the image.... The operation completed.  Any revert of pending actions will be attempted after reboot. ( You don't get this message command is useless figure out why)

    1. Try to boot in safe mode with networking first ( Not safe mode) If it's get there you are set it will boot in normal mode.

    2. Check for these keys after booting in Win RE.

    Select HKEY_LOCAL_MACHINE\components
    HLKM\ Components\AdvancedInstallersNeedResolving
    HKLM\ComponentsOf\PendingXmlIdentifier

    If present delete them. Boot again in safe mode with networking ( This will take less time than normal mode and once you are through machine should boot back in normal mode)


    Monday, September 17, 2012 10:18 AM
  • Ok quick correction here. the command you ran needs to be run on your OS partition, not the partition that Win RE loads into (which is X: by default) you can check your partitions to find where your OS is installed (it should still be C: but it's possible its D: or E:) and then run the command this time with the correct drive letter. You should then get the correct message back and should be able to boot no problem. (Booting in Safe Mode with Networking is a good idea, since it'll be quicker than normal mode as Mohitkapoor said)
    Tuesday, September 18, 2012 1:06 PM