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APPCRASH error

    Question

  • I am receiving an APPCRASH error when trying to run a 3rd party services manager application. I received this appcrash error before and i first went and disabled DEP to windows applications only, then restarted the server and all worked fine for about 2 weeks. But now i am receiving this error again and here are the details:

    Log Name:      Application
    Source:        Application Error
    Date:          3/6/2014 7:26:35 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ***********
    Description:
    Faulting application name: FASSVCMGR.exe, version: 13.1.0.428, time stamp: 0x52ddb5af
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000374
    Fault offset: 0x000ce753
    Faulting process id: 0xcd4
    Faulting application start time: 0x01cf39b50a403739
    Faulting application path: C:\SFAServ\COMMON\FASSVCMGR.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 48aff478-a5a8-11e3-a634-00505695a94d
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-03-07T03:26:35.000000000Z" />
        <EventRecordID>1592</EventRecordID>
        <Channel>Application</Channel>
        <Computer>RFSAGE01.RFSurgical.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>FASSVCMGR.exe</Data>
        <Data>13.1.0.428</Data>
        <Data>52ddb5af</Data>
        <Data>ntdll.dll</Data>
        <Data>6.1.7601.18247</Data>
        <Data>521ea8e7</Data>
        <Data>c0000374</Data>
        <Data>000ce753</Data>
        <Data>cd4</Data>
        <Data>01cf39b50a403739</Data>
        <Data>C:\SFAServ\COMMON\FASSVCMGR.exe</Data>
        <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
        <Data>48aff478-a5a8-11e3-a634-00505695a94d</Data>
      </EventData>
    </Event>

    Can anyone review these details and let me know what i can do to resolve? I appreciate any assistance thank you.

    Friday, March 07, 2014 4:28 AM

Answers

  • Hi Julian246,

    Before going further, would you please let me know which version of the Server OS you use?

    Based on current situation, please confirm if this third-party application is compatible with this Windows Server OS. Meanwhile, please check if this third-party application has any updates, service packs or new version available.

    In addition, please check if you have installed all necessary latest updates in Windows Server. Meanwhile, please use sfc /scannowcommand to scan and repair missing or corrupted system files.

    Hope this helps.

    Best regards,

    Justin Gu

    Monday, March 10, 2014 6:44 AM