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WSUS Updates not downloading (files) from MS Update

    Question

  • Hi guys, we on WSUS 3.2 hosted on Server 2003 R2 and i've recently discovered that updates for the past 3 months are still pending for downloads. Our security and critical updates are auto-approved and can confirm that the updates in question were approved. Synchronizations has been successful and does indicate a whole lot of "New Updates".

    I have since declined and cancelled downloads for all superseded updates and restarted the remaining downloads, to no avail. BITSADMIN shows 10 downloads in a queue but i cant seem to notice any progress. I now have 600+ updates needing files, and for a WSUS newbie am already out of my wits.

    There are no failed downloads entries in event viewer and i have confirmed that no firewall or proxy restriction exists. The problem only started about 3 months back, and all was well before then (for few years).

    We only have one WSUS server in the environment and have clients of XP - Windows 7 desktops and Windows 2k3 - Windows 2k8R2 servers.


    Wednesday, July 03, 2013 5:09 PM

Answers

  • I have since came right with my pending downloads issue. Between running the "ExecuteSQL.exe "-S %Computername%\MICROSOFT##SSEE -d "SUSDB" -Q "update tbConfigurationC set BitsDownloadPriorityForeground=1" and running the server cleanup wizzard and manually deleting superseded and expired updates; i got it right.
    The error on my previous comment was when i had forgotten that the proxy was being used for synchronization. I had at some point turned this one to check something.

    Thanks so much gentlemen, for your efforts - you all contributed to my victory (dance).

    Wednesday, July 10, 2013 8:43 AM

All replies

  • Have a look at this article: http://blogs.technet.com/b/sus/archive/2008/07/09/troubleshooting-wsus-downloads.aspx

    Log files should provide some clues, if you are unable to decipher them, post relevent portions here and someone should be able to help you.

    --Pranav

    Thursday, July 04, 2013 2:35 AM
  • Create a batch file

    Add the following:

    --

    cd C:\Program Files\Update Services\setup

    ExecuteSQL.exe "-S %Computername%\MICROSOFT##SSEE -d "SUSDB" -Q "update tbConfigurationC set BitsDownloadPriorityForeground=1"

    --

    Save the batch file & run it.

    Any change?


    Crouchie
    -------------
    Homepage
    -------------

    Thursday, July 04, 2013 6:23 PM
  • Hi Crouchie

    I ran that script (and did so earlier in the week), but still to no avail. 

    Friday, July 05, 2013 10:02 AM
  • The updates seem to have been pending for too long, and now i've received various failed downloads entries as follows;

    "Content file download failed. Reason: The server returned an invalid or unrecognized response Source File: /msdownload/update/software/crup/2013/04/acsrvwfe-x-none_257069185e074d2014dab6c342510505b3f62782.cab Destination File: e:\WSUS\WsusContent\82\257069185E074D2014DAB6C342510505B3F62782.cab."

    Friday, July 05, 2013 10:06 AM
  • Hi guys, we on WSUS 3.2 hosted on Server 2003 R2 and i've recently discovered that updates for the past 3 months are still pending for downloads. Our security and critical updates are auto-approved and can confirm that the updates in question were approved. Synchronizations has been successful and does indicate a whole lot of "New Updates".

    I have since declined and cancelled downloads for all superseded updates and restarted the remaining downloads, to no avail. BITSADMIN shows 10 downloads in a queue but i cant seem to notice any progress. I now have 600+ updates needing files, and for a WSUS newbie am already out of my wits.

    There are no failed downloads entries in event viewer and i have confirmed that no firewall or proxy restriction exists. The problem only started about 3 months back, and all was well before then (for few years).

    We only have one WSUS server in the environment and have clients of XP - Windows 7 desktops and Windows 2k3 - Windows 2k8R2 servers.


    Usually when this happens to me, I reboot the WSUS server. If rebooting does not work, I have to clear the BITS cache and then reboot. Hope this helps.
    Friday, July 05, 2013 5:26 PM
  • Hi Antwesor, i have tried that still to no luck.

    Now running BITSADMIN /LIST /VERBOSE /ALLUSERS returns the following error for each of the files;

    "GUID: {CF838087-BB71-4F8B-B01E-029A9BE4EDF8} DISPLAY: 3b6fa3a1-78ce-4911-a790-f5
    f153520cb7
    TYPE: DOWNLOAD STATE: TRANSIENT_ERROR OWNER: NT AUTHORITY\NETWORK SERVICE
    PRIORITY: FOREGROUND FILES: 0 / 1 BYTES: 0 / UNKNOWN
    CREATION TIME: 2013/07/08 09:41:02 AM MODIFICATION TIME: 2013/07/08 10:04:02 AM
    COMPLETION TIME: UNKNOWN ACL FLAGS:
    NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3
    RETRY DELAY: 600 NO PROGRESS TIMEOUT: 86400 ERROR COUNT: 3
    PROXY USAGE: OVERRIDE PROXY LIST: ###.###.###.#:**** PROXY BYPASS LIST: <local>
    ERROR FILE:    http://wsus.ds.download.windowsupdate.com/msdownload/update/softw
    are/crup/2013/04/visiointl-nb-no_6311ff1eb56203fd831d7b2145999c9e35ed5c68.cab ->
     e:\WSUS\WsusContent\68\6311FF1EB56203FD831D7B2145999C9E35ED5C68.cab
    ERROR CODE:    0x80072f78 - The server returned an invalid or unrecognized response
    ERROR CONTEXT: 0x00000005 - The error occurred while the remote file was being processed.
    DESCRIPTION: SUSFile
    JOB FILES:
            0 / UNKNOWN WORKING http://wsus.ds.download.windowsupdate.com/msdownload
    /update/software/crup/2013/04/visiointl-nb-no_6311ff1eb56203fd831d7b2145999c9e35
    ed5c68.cab -> e:\WSUS\WsusContent\68\6311FF1EB56203FD831D7B2145999C9E35ED5C68.cab

    NOTIFICATION COMMAND LINE: none"


    Monday, July 08, 2013 8:23 AM
  • I have since came right with my pending downloads issue. Between running the "ExecuteSQL.exe "-S %Computername%\MICROSOFT##SSEE -d "SUSDB" -Q "update tbConfigurationC set BitsDownloadPriorityForeground=1" and running the server cleanup wizzard and manually deleting superseded and expired updates; i got it right.
    The error on my previous comment was when i had forgotten that the proxy was being used for synchronization. I had at some point turned this one to check something.

    Thanks so much gentlemen, for your efforts - you all contributed to my victory (dance).

    Wednesday, July 10, 2013 8:43 AM