Power Map requires internet connectivity as described in the system requirements. Are you connected to the internet and still not able to use Power Map with this error?
Blair Neumann (MSFT)
- Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Wednesday, September 18, 2013 8:32 PM
Hello to all!
We have the same problem here in Germany.
We are working as external consultants for a german car manufacture an encountered this problem in in internal network of our customer. Bing Maps work fine, all onther things work fine ONLY Power map does not work.
But if we connect the same PC and installation to an open network without proxy and firewall (LTE mobile network via wireless) everything works fine.
To me it looks like that an special port is uses by Power map with should normally not used, so please tell us the port (and later use normal ports, please).
Kind regards Gerald and Wolfgang
Gerald and Wolfgang,
Thank you for writing to us. We are sorry for the inconvenience.
Can you please try using Power View Maps and let us know whether that works? We will follow up with instructions on how to get a trace shortly.
Microsoft Power Map team
I am also having exactly the same problem. My internet access is fine (I do have to go through a proxy though) but I also get the error stating Power Maps requires an internet connection. Likewise I can get maps to work in the same Excel book when Power Maps will not. Are we any further forward with a solution?
Bilgehan is one of our testers in the Power Map development team. We have been talking about this issue, and he simply has to have more information about your proxy servers to be able to investigate this issue. We really need someone who can reproduce this issue to contact him directly at firstname.lastname@example.org so we can find out how to reproduce the problem.
Also, Darren, do you have to enter proxy credentials to get on the network?
Beta Support, Microsoft Excel
- Edited by Anita [MSFT] Tuesday, October 08, 2013 9:20 PM
I'm seeing the same thing when going through a proxy server that require authentication. (When using a connection with no proxy / no authentication needed it works great).
My guess is that somewhere, there's a web request that is not picking up the proxy settings... ( someWebReques.Proxy = WebRequest.GetSystemWebProxy(); )
Update: Running Fiddler, I can see a couple of failed (due to proxy authentication) connection attempts from Excel to de-users-preview.sqlazurelabs.com. Not sure if these originate from PowerMap or from something else, but the HTTP 407 returned by the proxy server is not handled by whatever is trying to connect to that host...
Update 2: I attached a debugger to Excel in an attempt to find what failed. It looks like the root issue is that the web request made by GetBingServiceInfoAsync (in Microsoft.Data.Visualization.VisualizationControls.GeospatialEndpoint) doesn't use default proxy credentials. When I set the proxy credentials to System.Net.CredentialCache.DefaultCredentials from the debugger before that web request was made (before calling DownloadBits from DownloadDataInternal in System.NetWebClient), I was able to launch PowerMap behind a web proxy without that error. (However, map refresh didn't work properly, so I guess there are other web requests later that also need proxy credentials). Hope this helps... :)
<?xml version="1.0" encoding="utf-8" ?>
Update 3: I created a new config file for excel (excel.exe.config) in the office application folder (C:\Program Files\Microsoft Office 15\root\office15) with the following content, and I'm now able to launch PowerMap from behind a proxy...
<defaultProxy useDefaultCredentials="true" />
Update 4: A config file for the PowerQuery/PowerMap executable is also needed; same content as above, but stored in C:\Program Files\Microsoft Power Query Preview for Excel\bin and called microsoft.mashup.container.exe.config...