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DPM error while takin System State backup

    Question

  • Hi,

    I have a DPM 2007 server which is backing up the System State of a Domain Controller which is a Virtual Machine. While creating a recovery point, it gives the following error:

    DPM failed to create the system state backup. If you are trying to create the system state of a Windows 2008 Server operating system, verify that the Windows Server Backup (WSB) is installed, and that there is enough free disk space on the protected server to store the system state. (ID 30214 Details: Internal error code: 0x809909FB)

    I checked the protected computer which is a Win 2008 server, WSB is installed and enough free space is available. In the eventviewer, there was this VSS error:

    Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-515967899-1644491937-839522115-102108.bak).  hr = 0x80070539, The security ID structure is invalid.
    .

    Operation:
       OnIdentify event
       Gathering Writer Data

    Context:
       Execution Context: Shadow Copy Optimization Writer
       Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
       Writer Name: Shadow Copy Optimization Writer
       Writer Instance ID: {9e40c4af-7803-4813-9963-9608be40be0b}

    After this VSS error, there was this backup error:

    The backup operation that started at '‎2012‎-‎02‎-‎28T11:20:03.812500000Z' has failed with following error code '2155347997' (The operation ended before completion.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

    Please suggest something.

    Thanks

    Tuesday, February 28, 2012 2:06 PM

Answers

  • Hello,

    DPM triggers the target server WSB service to take the System State snapshot.  If this piece fails then DPM is just a victim from this point.  I suggest you attempt to take a local System State backup first just to rule out this variable.

    This can be done via wbadmin command:
    Wbadmin start systemstatebackup -backuptarget:e:

    The "e:" of course is the destination. You can choose whatever drive has enough space.
    Here is an article on troubleshooting both System State and BMR backup issues. 
    http://blogs.technet.com/b/dpm/archive/2011/10/31/troubleshooting-data-protection-manager-system-state-and-bare-metal-backup.aspx


    Thanks,
    Shane

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.


    Wednesday, February 29, 2012 1:19 PM
    Moderator

All replies

  • Hello,

    DPM triggers the target server WSB service to take the System State snapshot.  If this piece fails then DPM is just a victim from this point.  I suggest you attempt to take a local System State backup first just to rule out this variable.

    This can be done via wbadmin command:
    Wbadmin start systemstatebackup -backuptarget:e:

    The "e:" of course is the destination. You can choose whatever drive has enough space.
    Here is an article on troubleshooting both System State and BMR backup issues. 
    http://blogs.technet.com/b/dpm/archive/2011/10/31/troubleshooting-data-protection-manager-system-state-and-bare-metal-backup.aspx


    Thanks,
    Shane

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.


    Wednesday, February 29, 2012 1:19 PM
    Moderator
  • Hello,

    Does a system state backup complete with wbadmin?


    Regards, Shane Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, March 01, 2012 12:55 PM
    Moderator
  • Hi Shane,

    The system state backup with wbadmin did not complete saying "backup location is running low on disk space".

    Some 8GB is free on the destination(C: and it happens to be the only drive on the DC),  the total size of C: is 30GB. Is that not enough to take a system state backup?

    The server is just a DC, and no other services are hosted on it. So Im guessing 8GB should suffice. Please suggest.

    Thanks

    Pavit

    Friday, March 02, 2012 8:41 AM
  • Hi Shane,

    After freeing up some space, backup is complete with wbadmin. DPM should not be victimised now since the target server seems to be okay.

    Thanks

    Pavit

    Friday, March 02, 2012 11:46 AM
  • Hello,

    Just try taking a backup now via DPM and see if it completes.



    Regards, Shane Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, March 02, 2012 4:42 PM
    Moderator
  • Hi Shane,

    Backup is complete after freeing up some space.

    Thanks for your help.

    Pavit

    Friday, March 09, 2012 2:27 PM
  • Hello,

    Glad to hear that its all working now.


    Regards, Shane. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.

    Saturday, March 10, 2012 12:36 PM
    Moderator