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faulting module: kernelbase.dll

    Question

  • We have a Windows 7 computer with Office 2007 Professional installed.

    Word and Excel are crashing periodically with events logged such as:

    Faulting application name: WINWORD.EXE, version: 12.0.6331.5000, time stamp: 0x48fa27b4
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf
    Exception code: 0xe0000002
    Fault offset: 0x0000b727
    Faulting process id: 0x1348
    Faulting application start time: 0x01caf048b78d8de7
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 0bc6ef22-5c3c-11df-99e1-0025648c2fe7

    AND

    Faulting application name: EXCEL.EXE, version: 12.0.6341.5001, time stamp: 0x49a5e049
    Faulting module name: EXCEL.EXE, version: 12.0.6341.5001, time stamp: 0x49a5e049
    Exception code: 0xc0000005
    Fault offset: 0x007a5577
    Faulting process id: 0x13dc
    Faulting application start time: 0x01caf04555b16a4b
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE
    Report Id: 05f1aee0-5c39-11df-99e1-0025648c2fe7

    How can I troubleshoot these errors?

    I apologize if this has not been posted in the right forum, my choices were limited and did not include a general or troubleshooting forum.

    Tuesday, May 11, 2010 2:32 PM

Answers

  • How do

    I had this problem recently and it seems (touch wood) the problem lay the driver one of the network printers installed when you added the printer.

    What i did (as we only have a few clients using this) was just to delete the device, get the late drivers from manufacturer and manually specify the printer using tcp/ip and choosing the driver myself (also deleted all the "extra printers" like fax and document writer.

    We also migrated from 2007 to 2010 on one of the affected machines and left 2007 on the other to see if we had to do a mass migration.

    A little bit of a swine of a solution some might say but seems to have worked okay!

    Hope this helps

    Matt Smith

    P.S driver in question was konica C550

    Wednesday, May 19, 2010 3:02 PM