none
Windows 8.1 error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL

    Question

  • I've been getting a bunch of errors and automatic restarts. This was the most recent one. 

    https://onedrive.live.com/redir?resid=ABF6FF188301339%21111

    here are my dump files. There are only three. I don't know if this link will work I've never used skydrive.

    Even though it says my system is 64 bit all of my tasks in the task manager say 32 bit and for some reason "Windows Explorer (32 bit)" has been taking up a lot of CPU even when I am doing nothing on my laptop. This has all been happening recently. My laptop was fine a couple of days ago now the fan seems overworked and I keep getting these crashes. Any help would be appreciated.

    Wednesday, May 14, 2014 4:40 PM

Answers

  • The link worked great.

    There were two errors reported a DRIVER_POWER_STATE_FAILURE (9f) and a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) error.

    The DRIVER_IRQL_NOT_LESS_OR_EQUAL error referenced the igdkmd64.sys which is the Intel display driver.

    The DRIVER_POWER_STATE_FAILURE error appears to be related to USB and may be caused by the webcam driver, the rtsuvc.sys:

    BUCKET_ID:  AV_igdkmd64+63287

    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys

    kd> !devstack  ffffe0008372c8e0
      !DevObj           !DrvObj            !DevExt           ObjectName
      ffffe000837a3330  \Driver\ksthunk    ffffe000837a3480  InfoMask field not found for _OBJECT_HEADER at ffffe000837a3300

      ffffe000837a93c0 Unable to load image \SystemRoot\system32\DRIVERS\rtsuvc.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rtsuvc.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtsuvc.sys
     \Driver\rtsuvc     ffffe000837a9530  InfoMask field not found for _OBJECT_HEADER at ffffe000837a9390

      ffffe0008376c2c0  \Driver\ACPI       ffffe0007ea55910  InfoMask field not found for _OBJECT_HEADER at ffffe0008376c290

    > ffffe0008372c8e0  \Driver\usbccgp    ffffe0008372ca30  Cannot read info offset from nt!ObpInfoMaskToOffset

    !DevNode ffffe0008374ac50 :
      DeviceInst is "USB\VID_174F&PID_1474&MI_00\6&257cec3c&0&0000"
      ServiceName is "rtsuvc"

    The issue(s) appear to be similar to that reported in the following link and may be inherent to the Y510P:

    http://www.eightforums.com/bsod-crashes-debugging/43242-bsod-while-chrome-driver_power_state_failure.html

    You could try updating the camera driver or roll back to a previous stable version or disable the camera in the Device Manager.

    Also, update the Intel graphics driver, you can try the following utility from Intel to check for driver updates:

    http://www.intel.com/p/en_US/support/detect

    I might also suggest to uninstall, at least temporarily, Avast and use just Windows 8.1 built-in antivirus (Windows Defender) and firewall.

    Also, uninstall Daemon Tools as the dtscsibus.sys driver may be problematic.


    • Edited by auggyMVP Wednesday, May 14, 2014 10:38 PM
    • Marked as answer by Sarahp005 Thursday, May 15, 2014 1:11 AM
    Wednesday, May 14, 2014 10:36 PM

All replies

  • Hi Sarah,

    You have uploaded shortcuts to OneDrive but what is needed is the actual minidump files.

    Try copying the minidump files to a folder on the Desktop this way:

    First, create a folder on the Desktop and call it Minidumps

    Then open the C:\Windows\Minidump folder and do the following:

    Home > Select all > Home > Copy to > Choose location > Minidumps > Copy

    Then right-click the Minidumps folder > Send to > Compressed (zipped) folder.

    Then upload the newly created compressed (zipped) folder to OneDrive.

    Wednesday, May 14, 2014 5:18 PM
  • https://onedrive.live.com/redir?resid=ABF6FF188301339%21524

    hope this works

    Wednesday, May 14, 2014 8:19 PM
  • The link worked great.

    There were two errors reported a DRIVER_POWER_STATE_FAILURE (9f) and a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) error.

    The DRIVER_IRQL_NOT_LESS_OR_EQUAL error referenced the igdkmd64.sys which is the Intel display driver.

    The DRIVER_POWER_STATE_FAILURE error appears to be related to USB and may be caused by the webcam driver, the rtsuvc.sys:

    BUCKET_ID:  AV_igdkmd64+63287

    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys

    kd> !devstack  ffffe0008372c8e0
      !DevObj           !DrvObj            !DevExt           ObjectName
      ffffe000837a3330  \Driver\ksthunk    ffffe000837a3480  InfoMask field not found for _OBJECT_HEADER at ffffe000837a3300

      ffffe000837a93c0 Unable to load image \SystemRoot\system32\DRIVERS\rtsuvc.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rtsuvc.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtsuvc.sys
     \Driver\rtsuvc     ffffe000837a9530  InfoMask field not found for _OBJECT_HEADER at ffffe000837a9390

      ffffe0008376c2c0  \Driver\ACPI       ffffe0007ea55910  InfoMask field not found for _OBJECT_HEADER at ffffe0008376c290

    > ffffe0008372c8e0  \Driver\usbccgp    ffffe0008372ca30  Cannot read info offset from nt!ObpInfoMaskToOffset

    !DevNode ffffe0008374ac50 :
      DeviceInst is "USB\VID_174F&PID_1474&MI_00\6&257cec3c&0&0000"
      ServiceName is "rtsuvc"

    The issue(s) appear to be similar to that reported in the following link and may be inherent to the Y510P:

    http://www.eightforums.com/bsod-crashes-debugging/43242-bsod-while-chrome-driver_power_state_failure.html

    You could try updating the camera driver or roll back to a previous stable version or disable the camera in the Device Manager.

    Also, update the Intel graphics driver, you can try the following utility from Intel to check for driver updates:

    http://www.intel.com/p/en_US/support/detect

    I might also suggest to uninstall, at least temporarily, Avast and use just Windows 8.1 built-in antivirus (Windows Defender) and firewall.

    Also, uninstall Daemon Tools as the dtscsibus.sys driver may be problematic.


    • Edited by auggyMVP Wednesday, May 14, 2014 10:38 PM
    • Marked as answer by Sarahp005 Thursday, May 15, 2014 1:11 AM
    Wednesday, May 14, 2014 10:36 PM
  • Thank you so much!!!!
    Thursday, May 15, 2014 1:11 AM
  • You're welcome, and good luck!
    Thursday, May 15, 2014 1:43 AM